Sam Ruddle Email & Phone Number

Swindon, England, Gb

Bristol, England, United Kingdom

Bristol, England, United Kingdom

Bristol, United Kingdom

Swindon, United Kingdom

Responsibilities:• Gaining robust understanding of the current business situation and work collaboratively with stakeholders to support the definition of the project scope and objectives.• Elicitation of business requirements using differing techniques to suit business stakeholder(s) and situation need, including setting up and running workshops, one on one interviews, observation and process/document analysis.• Documenting requirements in varying formats, including user stories & acceptance criteria and business requirements catalogues (High Level and Detailed Business Requirements, Non-functional/IT Requirements) that can be utilised by technology teams to facilitate design activity.• Working as part of an Agile Scrum team and taking an active part of scrum ceremonies, including daily stand ups, sprint planning, backlog refinement, story estimation and sprint retrospectives.• Using JIRA for the creation of user stories and management of product backlog and Confluence for sharing of artefacts.• Documenting and analysing as-is process flows, identifying potential improvements and creating to-be process flows.• Obtaining formal stakeholder approval of requirements/business acceptance of user stories from key stakeholders.• Managing traceability of requirements to detailed design/functional specification, identifying gaps and assessing potential solutions for both technical and business suitability, before recommending to business stakeholders.• Assisting with project business readiness activities by identifying training and communication needs and producing training material/procedure documentation.Key Activities:Stakeholder Management, Requirements Elicitation, User Story Creation, Process Modelling, Business Readeness, SCRUM, Coaching, Mentoring, Process Analysis.

Swindon, United Kingdom

Responsibilities:• Work with process subject matter experts to gain an understanding of existing full end-to-end business processes, including systems in use and details of process hand offs/approvals.• Create accurate process models using the ARIS (Architecture of Integrated Information Systems) enterprise modelling framework.• Obtain sign off from team managers, operation manager/senior operations manager and subject matter experts to verify process models accurately reflect the business process.• Identify current issues and pinch points in process and any potential process improvements, highlighting them to service delivery manager and assisting in driving these improvements through to delivery.• Facilitate peer review/risk and control workshops where process models are reviewed and process risks and controls are identified and rated for effectiveness and severity.

Swindon, United Kingdom

Responsibilities:• Acted as system expert and lead configurator of document automation tool (ReadSoft DOCUMENTS), used to automate the extracting, sorting, and indexing of documents. Enabling offshoring of dozens of processes as part of £3.5million cost saving project.• Supported the business users by offering 1st & 2nd line support for faults, best practice and ensuring readiness for deployment of changes, including staff training and coaching.• Production of test outcome reports and distribution to stakeholders for sign off and approval, ahead of change release to live.• Created governance and change process for deployment of changes into production environment.• First point of contact with 3rd party supplier for receipt of patches and upgrades. Carrying out assessment of relevance to our organisation and testing of new features ahead of deployment.• Lead configuration and support consultant of workflow tool (OpenText Global 360) introduced to enable offshoring, acting as subject matter expert in requirements gathering and sign off sessions for system changes.• Production of up to date business process models and then conversion into a system maps to enable movement of process from manual/paper based to digital workflow assisted process.• Configuration of processes in workflow tool in line with business requirements and shared best practice with colleagues. • Training and coaching of business users on how to use workflow tool.• Identified common tasks/activities carried out across many processes, used to determine future process automation and offshoring opportunities.

Swindon, United Kingdom

Responsibilities:• Acted as first point of contact for assistance with complex process queries and complaints.• Supported the gathering of high level and detailed business requirements for system changes as a subject matter expert.• Identification of key improvement opportunities by analysing data, identifying process bottle necks and possible system improvements.• Performed root-cause analysis on complaints and quality checking results to identify trends and formulate training/coaching action plans to reduce future errors and complaints.• Developed and maintained process standard operating procedures and helped implement improvements to working processes.• Created skills matrix to track competency of 6 teams, enabling easy analysis of cross skilling opportunities and ability to flex/share resource across teams in periods of high volume/resources shortages.• Worked closely with Operations Manager and Team Managers to ensure all training is relevant and of the standard required.

Swindon, United Kingdom

Responsibilities:• Creation of several training courses in Flash based eLearninig application (Atlantic Link Capture Point) and production of additional supporting post course material (Quick reference guides/standard operating procedures).• Carried out updates to training courses in line with business and regulatory change requirements.• Delivered classroom based group training and post course one on one coaching and process improvement support.• Developed an accreditation process to ensure staff had implemented the training into their daily roles and to the required standard.

Swindon, United Kingdom

Swindon, United Kingdom

Education record

Education record