Randall Jackson Email & Phone Number

North Georgia Premium Outlets And Calhoun Outlet Marketplace

Phipps Plaza

North Georgia Premium Outlets

Miller Hill Mall

Opry Mills

Responsible for hiring, training, management and development of Guest Services staff• Oversight of all tourism initiatives, convention relations and group tour communications• Manage kids club program, including retailer discount solicitation, event planning and execution• Insures all policies and procedures pertaining to all programs are communicated to Guest ServicesRepresentatives, and that they are adhered to accordingly• Work with management to create budget for Guest Services, and successfully manage expensesinline with budget• Monitor and analyze sales of gift cards for planning and goals purposes• Responsible for achieving personal on-site media sales goals• Assist with seasonal photo sets including: set build, performance management, event execution• Work closely with center retailers to effectively communicate marketing and tourism initiatives andensure participation as necessary• Deliver on all key accountabilities of excellent customer service, including the guidelines formystery shops• Manage the Opry Mills entertainment stage contract with local artist management agency• Respond to online inquiries in an accurate and timely manner

• Responsible for ensuring accuracy of daily gift card reconciliation and guest services paperwork• Maintained daily seller gift card counts and completed weekly gift card inventory• Updated Opry Mills consumer website as needed and completed monthly audit to ensure accuracy• Completed weekly social media rollup along with real-time posts on an as-needed basis• Took part in on-site media sales contract negotiations including: communicating with potentialadvertisers, creating site plans and contracts. As well as maintaining executed documents.• Oversight of on-site media sales client installations and removals as well as proof of performancesubmissions• Managed Super Sale implementation including: signage installation, store participation, RetailerShowcase postings, GM audit, proof of performance and signage removal as well as submission ofsocial media roll up for Opry Mills and Mills portfolio• Coordinated on and off site events including signage, retailer participation, and follow up reporting• Specifically responsible for all aspects of the Southern Women’s Show convention presentation andNashville Fashion Week sponsorship• Managed all on site marketing signage including: backlits, directories, and promotional signage• Acted as financial co-point of contact for the Mills portfolio, 16 properties total, as it relates tomonthly marketing budget forecasts• Managed the Opry Mills stage entertainment, including: booking, coordination, agreements,insurance requirements and sound engineers; until negotiating contract with local artist managementagency• Managed group reservations and confirming reservations with tour organizers• Responsible for tourism redemption tracking submissions

Lebanon Premium Outlets

• Acted as General Manager from October 2012 until March 2013; Responsible for financial reporting,staff management, approval of payroll and gift card program, oversight of remaining capital projects,and gathering of bids and submissions of reoccurring service packages• Worked closely with GM, regional and corporate offices to complete all marketing related duties andserve as the primary contact for center marketing• Responsible for all marketing reports including weekly, monthly and quarterly reports• Led Premium Outlets portfolio in gift card sales for 2012 due to partnership with Dell computersresulting in over $500,000• Developed working relationship with Nashville CVB, Wilson County CVB, TN Department ofTourism Development and Lebanon/Wilson County Chamber of Commerce• Managed inventory and sales of all on-site media sales opportunities• Managed all inventory and distribution of on-site collateral and rack cards at local hotels and welcomecenters• Oversaw planning, coordination and execution of all on and off site events and promotions• Direct supervisor of Guest Services staff

Lebanon Premium Outlets

• Assist in coordinating all center staff members to ensure tasks are completed correctly and in a timelymanner• Worked closely with General Manager to complete all marketing related duties and served as the go-topersonfor center marketing when General Manager was unavailable, due to Center not having aMarketing Manager or Assistant General Manager for nearly three years• Canvassed, negotiated and executed advertisement in 2012 Simon Shopping Destination TravelPlanner.• Helped organize Wilson County Fair participation partnership with WANT Radio for three years –worked the show with store managers to market the center to county-fair attendees• Assisted in the organization and preparation for the on-site Lebanon Wilson County Chamber ofCommerce Business Extravaganza for three years• Responsible for all Accounts Payable and Accounts Receivables including data input, invoice codingand related documents including appropriate approvals• Monthly coding and reconciliation of property procurement card• Human Resources duties including new hires, terminations, etc.• Prepared payroll and time sheets to ensure accurate input in the PeopleSoft System• Continued to assume the daily responsibilities of a Guest Services Supervisor; including oversight ofDaily gift Card Program, maintaining inventory levels and files, monitoring cash handling procedures,developing and implementing sales goals, scheduling and training of Guest Services employees