Randall Jackson Email & Phone Number

North Georgia Premium Outlets And Calhoun Outlet Marketplace

Phipps Plaza

North Georgia Premium Outlets

Miller Hill Mall

Opry Mills

• Responsible for hiring, training, management and development of Guest Services staff
• Oversight of all tourism initiatives, convention relations and group tour communications
• Manage kids club program, including retailer discount solicitation, event planning and execution
• Insures all policies and procedures pertaining to all programs are communicated to Guest ServicesRepresentatives, and that they are adhered to accordingly
• Work with management to create budget for Guest Services, and successfully manage expensesinline with budget
• Monitor and analyze sales of gift cards for planning and goals purposes

• Responsible for ensuring accuracy of daily gift card reconciliation and guest services paperwork
• Maintained daily seller gift card counts and completed weekly gift card inventory
• Updated Opry Mills consumer website as needed and completed monthly audit to ensure accuracy
• Completed weekly social media rollup along with real-time posts on an as-needed basis
• Took part in on-site media sales contract negotiations including: communicating with potentialadvertisers, creating site plans and contracts. As well as maintaining executed documents.
• Oversight of on-site media sales client installations and removals as well as proof of performancesubmissions

Lebanon Premium Outlets

• Acted as General Manager from October 2012 until March 2013; Responsible for financial reporting,staff management, approval of payroll and gift card program, oversight of remaining capital projects,and gathering of.
• Worked closely with GM, regional and corporate offices to complete all marketing related duties andserve as the primary contact for center marketing
• Responsible for all marketing reports including weekly, monthly and quarterly reports
• Led Premium Outlets portfolio in gift card sales for 2012 due to partnership with Dell computersresulting in over $500,000
• Developed working relationship with Nashville CVB, Wilson County CVB, TN Department ofTourism Development and Lebanon/Wilson County Chamber of Commerce
• Managed inventory and sales of all on-site media sales opportunities

Lebanon Premium Outlets

• Assist in coordinating all center staff members to ensure tasks are completed correctly and in a timelymanner
• Worked closely with General Manager to complete all marketing related duties and served as the go-topersonfor center marketing when General Manager was unavailable, due to Center not having aMarketing Manager or.
• Canvassed, negotiated and executed advertisement in 2012 Simon Shopping Destination TravelPlanner.
• Helped organize Wilson County Fair participation partnership with WANT Radio for three years –worked the show with store managers to market the center to county-fair attendees
• Assisted in the organization and preparation for the on-site Lebanon Wilson County Chamber ofCommerce Business Extravaganza for three years
• Responsible for all Accounts Payable and Accounts Receivables including data input, invoice codingand related documents including appropriate approvals