Randall Sutton Email & Phone Number

Texas, United States

Austin, Tx, Us

San Antonio, Texas Metropolitan Area

• Managed a team of network and voice engineers to ensure high availability, performance, and security of the IT infrastructure globally• Support the Program / Project manager, technical synchronization of cost, schedule, and performance , and performance associated with technical solutions being proposed or procured to meet stakeholder requirements• Instilled a culture that works toward the highest standards while ensuring that business objectives are understood and met.• Led a cross-functional team in conducting root cause analysis of recurring network issues, which resulted in a 40% reduction in downtime and improved telecom infrastructure reliability.• Managed Cisco ISE.• Managed ISP relationships for optimal network performance; incorporated network monitoring tools to ensure 99.9% uptime for critical systems, enhancing overall gaming experience.• Directed the redesign of network architecture, enhancing support for evolving business needs, leading to a 30% increase in network scalability and a 20% improvement in overall performance.• Led a team of different units that developed and executed comprehensive IT infrastructure upgrade plan.• Instituted a comprehensive documentation system for network configurations, troubleshooting procedures, and Dell hardware inventory, resulting in streamlined troubleshooting processes and a 25% decrease in resolution times.• Weekly authored actions to enhance internet service provider infrastructure, by deploying network, security, and wireless devices.• Spearheaded the optimization of IP routing protocols like OSPF and BGP.• Configured Firewall Policies, Cisco Zone Based Firewalls, and implemented AAA in Cisco IOS.• Configured Clientless SSL VPNs on the application side for end-users.• Configured OSPF Neighbor ships, SPAN, NAT, and secured ARP.

Chicago, Il

• Proficiently utilized Cisco ISE for the production environment.• Provide level 2/3 infrastructure support by quickly identifying/isolating incidents, while mentoring new engineers to support the customer network and to evaluate and determine the best alternative for the business. • Engineered preventive solutions to enhance system resilience; coordinated with engineering teams to fortify core connections, successfully mitigating potential outages and ensuring uninterrupted service delivery, resulting in a 25% increase in customer satisfaction.• Troubleshoot Linux, Cisco UCS, HP servers, Cisco Nexus, and Meraki Switches, by using a layered approach to investigate the root cause. Saving the company Millions of dollars.• Training new Engineers and acting in a project management role. Provided new engineers with the required support to ensure the correct monitoring of the customer IT environment. • Analyzed Cisco’s SD-WAN tool Vmanage. • Troubleshot Virtualization and VMware Servers and Workstations.• Mentoring and managing engineers in all areas in compliance with the standard operating procedures.• Resolved failed network devices by troubleshooting layers 1-4, using OSPF and enabling BGP peer routing, using the management console on the server, and engaging the vendor for physical issues, product defects and enhancements.• LAN/WAN Troubleshooting; used the follow the path troubleshooting approach alongside the divide and conquer approach. Troubleshoot by layers. • Directed the implementation of new phones onto the network by configuring the switch port for the voice VLAN, optimizing call quality and network performance for a large team of employees.• Monitoring network, voice, and database systems, critical servers or devices by using Solarwinds, Netxms, and Zabbix.• Actively pursued problem-solving processes and 24x7 availability for the team and the customers.

Schaumburg, Il

Installed new Microsoft windows servers, and Red Hat Enterprise servers. Replaced failed DIMM modules. Prevented failure, loss of company data by providing redundancy and it ensured high performance. Configured simple operating system storage requirements, including file system, disk management, and RAID technologies. Completed configurations, deployments of network devices, access switches, firewalls, and security appliances. Operated internal ticketing system and exploited customer management software to provide excellent customer support.

Bachelor Of Science In It, Information Technology, Gpa 3.5/4.0

Activities and Societies: Senior Administrator of the Cyber Defense Club Senior Senator at Lewis University Student Senate Senior Member.

Associate Of Arts And Sciences, Computer Information Systems, High Honors, Computer Networking Technologist, Gpa 3.92/4.0

Activities and Societies: Member of JJC's Cybersecurity Team Called CyberWolves Member of JJC's Chess Club Member of JJC's Intramural.

Course, Cisco Ccna Security, Completion

Course, Cisco Ccnp T-Shoot, Completion

Course, Cisco Ccnp Switch, Completion

Course, Cisco Ccnp Route I And Route Ii, Completion

Courses, Cisco Ccna Voice, Completion

Course, Cisco Ccna Voice Primer, Completion