Randall Thompson Email & Phone Number

Armonk, New York

As IBM Chief Client Advocacy Officer, Randall invented "Client Care" for IBM in 2003 and has continued to drive Client Advocacy as its champion. In 2008, Client Care became IBM's Best Practice program deployed worldwide in IBM Chairman Palmisano's Client Value Initiative. By 2016 every key IBM client in the world was measured by Client Experience Metric (CEM) -- a loyalty algorithm perfected by his work with IBM Corporate Marketing. A renewed focus on Client Care added Net Promoter Score (NPS) when IBM's new Chairman, Ginni Rometty, launched her 2017 Client Experience initiative. IBM invests over $6 billion per year in R&D to support science & technology innovation, and led the world with 6,500 +patents per year in 2003 which grew to 9,100 patents per year by 2018. This effort required managing C-suite relationships for clients in an eclectic portfolio, now including CERN in Switzerland, Aramco in Saudi Arabia, Samsung in Korea, Rapidus in Japan, STFC in the UK, as well as ExxonMobil in the U.S., Boeing, Macronix, Synopsis, Wells Fargo, State Farm, DOW, JSR to mention a few. Technology focus for IBM now includes IBM's leadership in Quantum Computing and Watson x AI, across multiple industries....most notably in health care & life sciences with Cleveland Clinic. In 2021 Randall's Client Advocacy Team was awarded the first ever Outstanding Achievement Award for IBM's Intellectual Property Group. Current IBM Chairman, Arvind Krishna, credited NPS for delivery of "improved brand health and higher consideration" in his 4Q 2022 IBM results broadcast. Traveling extensively for global clients, Randall lives with his family in Greater Milwaukee Lake Country, where he served as key interface to the Water Council. In 2010, Randall helped name Milwaukee an IBM "Smarter City"​ out of a field of 200 contestants in 40 countries. He also served on the Make a Wish Wisconsin Board, an organization granting over 5000 Wishes over 30 years to children with life threatening illnesses.

As one of the top three IBM Corporate initiatives for 2017 announced by IBM's Chairman, Ginni Rometty, Client Advocacy is recognized as a key strategic role at IBM. In both 2022 and 2023, new IBM Chairman, Arvind Krishna, underscored client experience management as key to IBM's success. in 2020, Randy was named Chief Client Advocacy Officer for IBM Research Intellectual Property & Licensing, where he has been promoting Client Care and Net Promoter Score (NPS) loyalty measurement for IBM Research collaboration partners around the world since 2008.

Armonk, Ny

Served as Vice President of Marketing for Technology Group, an $8 billion business of IBM engaged in microelectronics, storage, printing systems, displays, networking hardware and software. Launched storage area networks and ingredient branding for IBM.

Boston, Mass

A corporate marketing executive for the world’s largest IT publisher, Randy created integrated marketing value add programs and closed global contracts for key accounts, including Dell, Compaq, Gateway, Novell, Nortel, Intel, NEC Computer Systems Division and their advertising agencies. Managed $50 million in globally integrated contracts.

Dayton, Ohio

Randy led a 100 person, multi-national AT&T strategic marketing team and managed a $100 million global AT&T brand budget to reposition the former NCR company. Under the new AT&T brand, he created the launch of the AT&T World Mark Enterprise Server product line working with NCR VP, Mark Hurd (who later became CEO of HP). The $20 million World Mark integrated marketing campaign featured cameo CEO endorsements from Oracle’s Larry Ellison and executives from Informix and Microsoft. The campaign won the 1994 Effie award for most effective business-to-business marketing that year. Viewed as the most successful program in NCR’s 100-year history for awareness increase and lead generation.

Ba, Sociology, Journalism, Pre-Law

Activities and Societies: Omicron Delta Kappa Scholastic Honor Society Delta Upsilon Fraternity

Education record

Activities and Societies: Certification for participation in Harvard Strategy ForumCertification included an extended course of study.