Supervise security officers to ensure the school’s standard operating procedures are being carried out on a daily basis. Serve as the site liaison by communicating between the school Administration Staff, on site Alexandria City Police Officers, and SOS Officers. Monitor radio traffic and dispatch appropriate officers in response to transmission. Instruct officers on proper radio etiquette in regards to speech, tone, and conveying detailed messages. Assist the Contract Supervisor by ensuring that all officer certifications are up-to-date and recorded. Maintain safe and controlled facility access by monitoring grounds for potential safety issues. Manage roles of each officer during security incidents and drills such as active shooters, bomb threats, fires, and natural disasters. Maintain the security site phone by submitting hourly data entry logs into the OfficerTrax software application such as physical and verbal altercations, reported complaints, suspicious activity, medical emergencies, and maintenance issues. Maintain Firearms certification and armed security certification.

Assisted with implementing essential changes to office and airport procedures resulting in greater process time efficiency. Provided APO/DPO mail support to all official U.S. Government elements in Israel affiliated with the U.S. mission; to include 400+ families located at the American Embassy Tel Aviv and the American Consulate General Jerusalem, and for over 900+ Multi-National Forces Observers in Sinai, Egypt as well as personnel at UN Headquarters, Jerusalem. Work closely with the appropriate airline offices, host government customs authorities and shipping agencies to facilitate the efficient and secure movement of Embassy mail. Maintained a finance account of $100,800.00 and ensured monthly audits were within tolerance according to United Stated Postal Service Regulations. Operated vehicles on necessary route to insure secure pick-up, transport, and dispatch of APO/DPO mail and pouches. Used computer systems to maintain files, logs, and records relating to the handling of general and controlled mail items processed through the mailroom. Performed standard mailroom duties to include receiving, sorting, routing, documenting, and distributing diplomatic, APO/DPO, international, and local mail. Analyzed customer concerns and responded to general inquiries from customers providing outstanding service. Used Microsoft Office (Word, Excel, Outlook) and other web based software for maintaining data file management and organization, proofreading documents for accuracy, review and processing confidential and time-sensitive materials. Performed duties to support Army Post Office, Diplomatic Post Office, and other critical offices affiliated with U.S. Government Embassy in Israel resulting in timely and accurate document and cargo processing and delivery.

Managed customer accounts resulting in increased product sales and greater awareness of company products. Executed administrative functions both in-person and virtually with internal partners and field associates ensuring exceptional customer support and satisfaction for billing, promotions, website navigation, order entry and tracking. Developed working relationships with field representatives and account holders to analyze concerns and aid in market development. Used Microsoft Office and internet software in support of account and product inquiries, and maintaining file organization. Conducted Client account and product research, troubleshoots and resolved customer problems and escalations.

Supervised behaviorally and/or emotionally challenged boys in groups of approximately 17 and aged 16-21, assisted with providing positive behavior reinforcement, coping skills, and other therapeutic interventions. Collaborated with a professional team resulting in proper life skill instruction and individual treatment services for each child. Participated in the development of unit and campus objectives and policies. Developed exceptional documentation and reporting skills ensuring accurate recording of day-to-day activities, behaviors, and observations, conducted recreational therapy, life skill, and educational groups.

Used computer applications to conduct price changes, perform sku number and inventory searches, ensure store planogram layouts are correct, and conduct both boat and gun sales. Assisted with the shipping/receiving of store inventory to customers, product manufacturers, and other stores. Stocked shelves, maintained merchandise on sales floor, promoted sales of company products, and conducted promotional marketing. Developed relationships with customers learning how to effectively identify and meet their needs. Worked as a member of a team to achieve sales goals by successfully selling the value of store products. Implemented careful examination of firearm purchase documents as to assure that they met FFL regulations. Carried out detail examination of store pricing and signage as to assure that they met company regulations and expectations. Assisted with the training of associates and opening process at three other store locations.

Aided with research studies focused on meat goat production and market development. Oversaw and monitored health and day-to-day behaviors of approximately 400 farm animals, including Spanish, Kiko, Boer, and Myotonic goats, and Brahman bulls. Used Microsoft Office (Word, Excel, Outlook) and other web based software for maintaining data file management and organization, and detailed observation documentation. Attained Husbandry skills including vaccination and de-wormer administration, and collecting blood and fecal samples.