Randall Hansen Email & Phone Number

Verica is the leader in Continuous Verification for large, complex systems. Based on Chaos Engineering technology developed at Netflix, Continuous Verification uses experimentation to discover security and availability weaknesses before they become business-disrupting incidents.We’ve talked with hundreds of technology leaders, managers, and practitioners at most of the Fortune 100. We know these people: what causes them pain, what costs their teams time, what costs their companies money. I bring that knowledge into the company, help engineers develop understanding and empathy for our customers, and lead all user-facing efforts.Verica is in use by some of the largest telecom and media companies in the world. We regularly deliver insights that can be found no other way.

Portland, Oregon Area

Veelo was a small, customer-focused sales-enablement platform, and a leader in bringing sales-enablement solutions to mobile devices. Veelo enabled sales leaders to create and manage training programs for their teams, including practicing their skills with asynchronous video coaching. Veelo enabled practitioners to find current sales information and assets, and quickly share those with prospects to expand and inform the buyer’s family.Veelo was acquired by Big Tin Can. The product is still in use.

Portland, Or

Capsci Health was founded to digitize and mobilize personal access to health care and health insurance information. We built and launched a mobile application, custom-branded for small, local health insurers. The Affordable Care Act allowed the creation of community-centered, non-profit health insurers, and these were Capsci’s first customers. This is a good retrospective on the ACA Co-Op program: https://pubmed.ncbi.nlm.nih.gov/32589221/We interviewed and studied users from multiple insurers, and built an app to help with some of their most pressing concerns: finding health insurance documents, sending insurance information to their doctors, and finding a doctor in the first place.We also integrated with physician-as-a-service platforms to afford patient/physician interactions via our mobile app.

Portland, Or

Even in this brief stint I connected the company more deeply with its customers and helped them shift to a more agile design process. I moved the design practice from purely visual design to the beginnings of user experience design. We interviewed customers, modeled their problems and contexts, and iterated rapidly through potential design solutions. I introduced and we successfully adopted many UX tools, e.g., persona research, user stories, story maps, rapid low-fidelity iteration.Snapflow empowers developers to rapidly build and deploy secure software-as-a-service (SaaS) applications that are dynamic and customizable across your customers. Whether you are building an internal productivity app or one that is customer facing, your can focus on creating a great user experience rather than server maintenance and complex infrastructure.

Portland, Or

I was Puppet’s first designer as employee #32. I built and scaled the UX team as the company grew to 300.* Created and lead a team of 15 UX professionals across four disciplines: UX design, UX research, visual design, and rapid prototyping.* Integrated human-centered design into the company culture and software development process.* Shipped several major and minor versions of Puppet Enterprise, helping grow our enterprise customer base from zero to hundreds.* Lead creation of the Puppet Test Pilots, a 700-strong pool of user testing volunteers used in over 200 user tests a year.Also, Director of User Experience (Feb 2011 - Sep 2012)

Portland, Or

AboutUs maintained a wiki with a page for each of the top 20 million domain names. * Integrated UX design into the existing agile development process.* Expanded the design and product planning window from one week to one quarter with no reduction in velocity, resulting in more consistent products.* Created and ran persona and UX studies to help set product direction.* Many technical improvements, including large reductions in page size, load time, and efficiency of front-end code.* I pair-programmed with Ward Cunningham, giving me a Ward Number of 1 :)

Portland, Or

OpenSourcery was a boutique software consultancy, working primarily with mission-driven organizations and non-profits.* Created and standardized the user experience process, starting with client interviews and ending with final deployment.* User interface design and development for all many projects.* Creation, maintenance, and socialization of the software design and development process.* Long-term management of designers and developers.Also at OpenSourcery* Director of Engineering (January 2008 - June 2009)* User Interface Designer (July 2005 – December 2007)

Portland, Or

Naked Ape was a small Portland tech consultancy. We built a lot of small software and infrastructure projects for small companies. We built and deployed an EMR (electronic medical records) system for a multisite non-profit mental health clinic. We designed and built a search kiosk for Movie Madness.* Design of all customer-facing and internal applications.* Software development in various languages; process and practice for same.* Joint responsibility for all aspects of customer relations.

Portland, Or

StageDirect produced fringe theater, filmed it, and sold VHS and DVD of our productions. The website is long gone, and no one sells our old stock anymore. Here’s a contemporaneous article: https://playbill.com/article/stagedirect-captures-regional-fringe-work-on-video-com-104460