Randall Whicker Email & Phone Number

Edgerton, Wi, Us

Janesville, Wisconsin, United States

Janesville, Wisconsin, United States

Milwaukee, Wisconsin

- Exceed sales performance goals by selling on inbound and outbound calls, including for streamlined mortgage products (e.g., refinance, and home equity loans) in a telephone environment, and using internal software to support the lending process. - Responsible for knowing complex mortgage products, home lending guidelines, and policies for all 50 states, and ensuring compliance with all applicable statutes and procedures. Also responsible for understanding business economic trends and the needs and priorities of the clients. - Provide excellent customer service by remaining positive, focused, and even-tempered in a fast-paced, time sensitive environment, even in challenging situations such as loan escalations. - Provide training and job shadowing opportunities for new Home Lending Associates, including on how to use internal programs and software, provide exceptional customer service, and meet sales performance goals. - Provide informal and formal training to existing and new stakeholders. - Prepare and present data to management staff regarding personal performance, customer findings and systems workflow. - Registered with the National mortgage Licensing System and Registry (NMLS)

Oconomoc, Wisconsin

- Coached and trained a team of more than 40 individuals, monitoring weekly and period performance metrics. Focused on engaging and motivating, as well as safety, excellence, self-motivation, problem-solving, and teamwork. - Improved the performance of key departmental functions by 17% using positivity-based performance tracking and coaching. Set two building records for total throughput using cross department relations and total building communication. - Redesigned department training programs and trained more than 50% of the team on advanced functions. - Read and interpreted policies and procedures to perform updates and operate systems and other programs within the distribution center. - Prepared and presented daily and weekly reports to management staff, making recommendations to improve workflow and processes. - Presented daily and weekly performance goals, safety initiatives and building or company wide initiatives to key stakeholders. - Leveraged interdepartmental relations to improve total building performance.

Wales, Wisconsin

- Perform all necessary payroll functions- Monitor all department schedules to ensure proper staffing- Manage inventory to reduce shrink and improve sales numbers- Act as Sole Manager on Duty 2-3 times weekly- Perform all Environmental compliance and safety checks- Follow and enforce all state, local and company-wide cleanliness standards and initiatives.- Performed daily GEMBA walks

Wisconsin

- Managed teams of 15-30 people including 2-4 reset coordinators- Planned and executed 22 store resets across the state of Wisconsin- Planned and executed 15 5S backroom projects utilizing LEAN principles- Coached, taught, and trained new Reset coordinators and merchandisers, as well as store personnel on new standards, equipment and technologies- Worked with contractors to maintain proper timeline of events and resolve any issues related to the reset process- Established and maintained a customer first focus - Followed established Standard Operation Procedures regarding the store reset process- Worked with both Apollo and JDA planning software- Became well known as a problem solver and decision maker to ensure that the project maintained a path forward no matter the challenges- Cut Costs where possible by adjusting staffing and equipment needs- Managed equipment logistics throughout the state

Greater Milwaukee Area

- Organized and managed all essential equipment to create quick and successful store resets- Supervised the reset process and work of multiple merchandisers daily- Ensured proper item integrity through cold chain management, date monitoring and product handling practices- Identified item setup issues to eliminate out of stocks - Examined and identified current and potential supply chain issues- Coached, taught, and trained new merchandisers, and store personnel on new standards, and equipment- Managed vendor partners to ensure proper in stock of new and preexisting products- Properly displayed, priced and managed inventory levels of discontinued items

Fort Atkinson, Wisconsin

- Managed inventory levels of over 27000 SKU’s - Worked with vendor partners to create new and attractive product displays throughout the store week after week- Created and showcased seasonal and holiday displays- Managed three distinct grocery shifts to completely work all loads, properly tag, and price all merchandise over 60% of the store- Acted as sole Manager on Duty a minimum of once weekly

Delafield, Wisconsin

- Performed primary HR functions including Interviewing, training, discipline and hiring- Performed essential bookkeeping and cash management functions- Created and implemented employee recognition programs to boost employee morale- Monitored and improved Store Overall Satisfaction ratings by over 15%, beating area and divisional averages of the time- Scheduled all front-end personnel and reviewed all schedules throughout the store

Oconomowoc, Wisconsin

· Developed the technical and leadership skills necessary to operate a successful store under the Roundy’s banner. Trained both in classrooms and hands on in all aspects of store operations. Acquired and maintain a National food safety manager’s license. Planned and implemented a seasonal outreach program with the local Oconomowoc food pantry to raise over $1500 in cash donations and product.

· Great customer service is what drives people to choose Texas Roadhouse week after week. As the face of the company to each and every one of my guests it is my job to ensure their needs are met. The happiness of my guests is the number one priority. Daily duties included: Providing great customer service, excellent time management, supervising other team members, proper cash management, performance tracking and training.

Bachelor Of Science - Bs, Communication, General, Alumni

Activities and Societies: PRSSA National Member, Whitewater Enactus. Collegiate Entrepreneurial Organization (CEO)Highlights: PRSSA.

Education record

Activities and Societies: Kappa Sigma Fraternity, Formula SAE - Chassis and Suspension Design