Sears – Fresno, CAManaged a store staff of over 250 associates, 8 salaried Assistant Store Managers and 10 hourly surevisors.Oversaw daily operations including staffing and training, compliance, inventory control and financial functions.Hired, trained and evaluated personnel in sales and marketing to acheive the highest standards in our business.Responded to customer concerns with friendly and knowledgeable service to help acheive profitable sales on a consistent basis.Instructed consultative sales associates on how to appropriately greet, discover, solve and close when working with customers for items and services that met their needs everytime.Proactively identified performance gaps and implemented process improvements within all facets of our selling and non-selling teams. Delivered consistant positive results by controlling the monthly selling and operations budget and limiting financial discrepancies.

Sears – Visalia, CADirected work of as many as 100 associates to achieve some of the highest results in our company through sales and operational disciplines. Proactively identified performance gaps and implemented process improvements that had a direct effect on customer service and profit and loss performance. Interviewed job candidates and made staffing decisions which led to profitable sales and repeat business through exceptional customer service.Instructed consultative selling staff on how to appropriately close sales and services through greeting, discovering, solving and asking the customer to finalize the sale.

Was responsible for managing merchandise and customer assistant activities and consultative selling across the all departments. This includes sales, miscellaneous account revenue, expense management, and achievement of profitability goals.I had the responsibility for replenishment and sales floor readiness of all sales departments. As Sales Manager I was also accountable for customer satisfaction and associate morale and productivity. My departments had a mix of merchandise and customer assistants as well as consultative selling associates.I provided first person coaching and leadership on the execution of action plans based on the weekly Playbook process, daily department walks, Customer Satisfaction Survey learnings, customer verbatims, and customer/associate interactions. Was the customer advocate and surface opportunities to improve the end to end customer experience. Taught, modeled and lead ways to satisfy customers, find ways to say yes, e.g., helpful associates, complaint resolution,

Operations and expense management, customer facing activities and provided first person coaching and leadership on the execution of action plans based on business needs. Personally supported, coached and developed team members across all brand departments by creating an environment where our associates can be successful. Kept dialogue between front-line associates and the store leadership team and focuses the entrepreneurial energy of the team on delivering over the top customer service and associate pride. Lead and embedded all Retail Services plans/projects using common enterprise-wide tools, processes and language. Created and maintained a culture of winning that resonates with associates.