Randeep Kaur Email & Phone Number

• Oversee the delivery of the program to ensure that the support provided meets the needs of people with a Learning Disability.• Liaise with external teams to identify and map a demand for Job Coaches across the country.• Lead on the planning, development and implementation of a new program that will provide Job Coach support for people with a learning disability in work. • Manage a team of Job Coaches across the country to ensure delivery of high quality in work support. That will ensure the development of work skills, knowledge experience that will lead to sustained employment opportunities. • Responsible for developing a funding model in accordance with internal budgets and financial targets• Ensuring high quality job coaching support is provided consistently, recruiting staff, and developing a team of professional, trained Job Coaches following National Occupational Standards

Bradford, United Kingdom

• Build and manage projects with all aspects of delivery, session planning and report writing for the Fundraising Team.• Create new relationships with local organizations including jobcentres and local authorities to gain and sustain referral streams.• Conduct group and one-on-one employability sessions with individuals with disabilities, identifying their strengths, interests, and career aspirations.• Develop and implement customized career plans, providing ongoing guidance and support to help clients achieve their employment goals.• Maintain accurate records of clients' progress, goals, and achievements, ensuring confidentiality and data privacy.• Collaborate with employers to promote disability-inclusive hiring practices and educate them on reasonable adjustments in the workplace.• Organize and facilitated workshops on various job readiness topics, such as Workplace Behaviour, Teamwork, and Confidence Building.• Act as a liaison between clients and potential employers, fostering beneficial connections and networking opportunities.• Assist clients in creating professional CV’s, Cover Letters, and job applications, tailored to their target positions and industries.• Provide travel training and all aspects of in work support as and when required for individuals accessing the Employ Me programme.

Leeds, United Kingdom

• To act as the main mentor for a caseload of 30-40 learners who have learning disabilities and assist with one to one mentoring appointments, job search sessions and securing work placements to develop learner’s skills. • Plan and deliver workshops for groups of 20-30 clients considering all aspects of individual learning needs.• Solely managed the Focus the Mind programme for clients with Autism and Asperger in Leeds ensuring targets were met and excelled. • To be aware of targets in relation to the number of claimants we are contracted to have on provision, course completers, the number of job starts and sustained jobs that we expected to achieve in line with the contract. • Produced an action plan identifying realistic goals for every learner, which was assessed at the end of the 13-week course. • To identify key barriers to employment including literacy, numeracy and ICT skills using online Foreskills assessments to identify these skills.

Bradford, United Kingdom

• Work alongside clients to produce fantastic CV’s, fill out application forms and complete extensive job search.• Conduct mock interviews in preparation for meetings with potential employers. • To assess client’s barriers to returning to work in the context of their whole family and any associated barriers resulting from family related issues. To work with them to develop a holistic and in- depth work focused action plan with defined activities, which the individual and their family need to complete within, agreed timescales. • To liaise with other agencies and stakeholders to understand and utilise other sources of support and advice to help support families and move individuals into work. • Responsible for achievement of all targets set by line management according to both qualitative and quantitative criteria. • To manage a caseload of clients across a defined geographic area, working with them in a range of venues and outreach locations. • Completing needs assessments and booking clients onto training courses with the follow up of meetings.

• Establishing customers’ needs with great customer service.• Data input and creating new customer accounts using the in house itopr computer systems.• Liaising with different departments including HR and managing directors via telephone calls and Microsoft Outlook.• Maintain and file customer documentation in alphabetical order• Providing financial solutions for customers wanting pawn broking loans, personal loans and arranging payment plans for those in bad debt and arrears.• Making on the spot decisions and working with no supervision on a regular basis. • Training existing and new staff on company policy and procedures for services we are providing.

Bradford, United Kingdom

• Meeting and greeting clients and visitors to the office. • Typing documents and distributing memos. • Handling incoming / outgoing calls, correspondence and filing. • Faxing, printing, photocopying, filing and scanning. • Monitoring inventory, office stock and ordering supplies as necessary. • Updating, processing and filing of all documents.

Providing administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries Helping customers on Open Moves systems to fill online applications for housing.Checking and verifying documentation provided by customers to support applications e.g. passports, proof of income, visas etc. Went through a backlog of 4000 applications, made active and sent correspondence letters and emails via Microsoft Outlook system.

Bradford, United Kingdom

Placing orders to restock merchandise and handled receiving of productsManaging the store team to achieve the highest possible results, underpinning quality throughout the store, and acting as a role model to motivate and direct others to give their best and exceed the customers' expectationsRecruiting and training new staff.Providing exceptional customer services and resolving customer queries to the highest standards.Making sure all health and safety procedures were done correctly and the relevant paperwork was up to date