Randeep Kaur Email & Phone Number

Sydney, Nova Scotia, Canada

Treated both incoming and outgoing interactions politely, promptly, and professionally.Customers were listened to, their requirements were understood, and their problems were resolved.Where necessary, examined systems for any missing data and worked with other departments to discover solutions.Observed the Client program's procedures, and carried out all duties with courtesy and professionalism.Used technology and systems to carry out account management responsibilities.Processed and accurately recorded client claims in the necessary systems.Observed all applicable scripts, rules, and guidelines.Used my skills and knowledge base to provide accurate answers to consumer inquiries.Respected the rules pertaining to personal and sensitive information.Sent customer service concerns to the proper employees and management as needed for resolution.Attending meetings and training sessions, as well as going through any new training materials, allowed me to keep current onchanges to program knowledge, systems, and procedures.

Glace Bay, Nova Scotia, Canada

Taking care of incoming calls from customers for routine transactions, questions, and account upkeep exhibiting friendly, polite,professional, and knowledgeable responses to client questions.During customer interaction and in combination with the customer information displayed on the screen, determined thedemands of the client while reading/updating their data in the system.Based on the nature of the request, further actions were taken after analyzing the information the consumer had provided.While reducing complaints or escalations on the first contact, adhering to the processes set forth for escalation.Kept up with industry developments, other parties' research, and best practices implementationMaintained current alterations to company plans, program information, corporate goods, and operational procedures.By properly identifying and meeting the demands of the client, and by using good judgment and flexibility when offering suitablealternatives or solutions, great service was achieved.Finished each call by carrying out all necessary tasks to satisfy client expectations.Accurate completion of the necessary paperwork for each transaction was attained.Met brand expectations from customers in a way that complied with rules, practices, and procedures.

Markham, Ontario, Canada

Performed all required tasks, including taking calls and emails from customers.Added, updated, and invoiced client sales orders while making ensuring that key contract conditions are followed.Scheduled servicing fixes for our technical staff both in-shop and on-site.Took responsibility for data input, packing slip verification, and shipping and receiving.Helped consumers with their specific concerns, queries, and complaints regarding the goods and services they purchased,repairs, and/or the status of their orders.Managed inventory management for all orders being handled, and confirmed the correctness of orders and/or items beingreceived or sent.Customers were helped with questions about goods and services, repairs, order status (sales and rentals), and debuggingproblems and complaints.Conducted significant investigation and communication with several departments to find a solution.Enthusiastically requested to participate in special projects related to the department.

Mississauga, Ontario, Canada

Managed a team of seven people and oversaw the process to satisfy the demands of the production.During shifts, provided guidance and constructive criticism to the workers.Fulfilled the responsibility to schedule employee shifts and assigned respective tasks to individuals according to their expertiseand capability.Kept track of last-minute absences and time off requests.Equipment was inspected in a timely manner and management was informed of any necessary repairs or replacements.Created and preserved a supportive work environment.Ensured that health and safety regulations are adhered to.

Surrey, British Columbia, Canada

Operated a cash register, accepting payments from clients in cash or by credit card.Accurately tallied payments and gave clients change as necessary.Assisted in identifying, balancing, and confirming the correctness of transactions, as well as operating equipment for peripheralelectronic data processing.Promptly filled and cleaned each area of responsibilityRemained well-versed in the goods and services offered by the unit.Adhered to all HMSHost regulations and procedures regarding cash handling and customer service.

Brampton, Ontario, Canada

Material handling, handling aggressive customers, working under pressure

Brampton, Ontario, Canada

Washing and folding cloths, responsible for work, describing the working to new customers, leading skills, cleaning

Computer Programming, It

Certification In Computing, Computer Science, A