➢ Deputy General Manager - Lava Service Academy:July 2016 to March 2019 (3 years)Key Responsibilities:- Knowledge Life cycle management for all employees in service department- Operations, AOP and P&L for Lava service academy- TNA, TNI, ADC and execution of trainings➢ Head Repair FactoryApril 2014 to June 2016 (2 years)Key responsibilities:- Responsible to manage team of 700+ employees including technical and non-technical staff with 40 team leads and 10 managers (DRs).- Key Business responsibilities include: Repair production planning & control, Quality control of repaired phones, Logistics for customer phones, Inventory planning and management for spare parts, CRM process, Training of engineers and Manpower management at repair factory- KPI measurement for TAT, Quality and Cost of repair- Repair activities include live customer handsets and asset recovery for PCBA, Harvesting, Rework activity for sales & service stock, etc.Achievements and Recognitions at Lava:- Recognized as “Star Performer” in setting up the new Repair factory plant in Jan 2015.- Recognized with the most prestigious award at Lava “Director’s Award” for exceptional achievement in service delivery FY 2015-16 in Mar 2016.- Recognized as “Super Star Performer” in July 2016, for planning and executing repair cost reduction project and maintaining for six months from Jan’16 to Jun’16.- Established “Lava service training academy” in 2017 with capacity to conduct 1000+ manhours of class room training every month.- Established E-learning program, Knowledge score mechanism, Social media connectivity for entire field force (including service partners), Process for assessment and development of ASMs for their next role.

Operations Manager for Samsung and Sony at TVSESamsung: Mobile phonesSony: Vaio laptops, Bravia LCD/ LED, AV Systems, DVD players, DI Cameras July 2012 - April 2014 (1 year 10 months)Key responsibilities:- Repair operations for Samsung and Sony product.- Complete administration of Factory operations.- P&L for Samsung project- Inventory Management for spare parts and tools through SAP.- Monthly operational review with Samsung and Sony management.- Warranty claim process on monthly basis.Manager - Quality & Training for Nokia Repair Factory at TVSEProduct: Nokia Mobile phonesJune 2009 - June 2012 ( 3 years 1 month)Key responsibilities:- Technical Support for Nokia Repair operations and Liaison with Nokia Technical team- Skill development of engineers for Repair of Mobile phones and Soldering techniques- Management Representative for QM & EM systems for Nokia Factory- Process engineering for Repair Factory- Customer Relationship Management Nokia project

- Development of Operator Business- BD for Mobile phones services- Customer Support for operators & mobile services- Training & Development- Inventory Management for spare parts for mobile phone services- DOA Management

Manager - Technical Support for eight L3 centres of Nokia at Brightpoint- Training and development of engineers- Product Readiness for repair- Maintenance & Calibration of Test equipment & machines- Technical documentation- ISO compliance for Technical areaProject Manager (Jan'06 - June'06) -This profile was as a project for launching SAMS, a In-house software for work-flow management and with due support of my team, project was successfully completed.Assistant Manager Technical (Dec'04 - Dec'05)- Technical support for Nokia Mobile phones to eight L3 centres across IndiaEngineer at Brightpoint India private limited (Oct'03 - Nov'04)- Repair of Nokia Mobile phones

Responsible for Installation and Maintenance of: -MARRT Systems (2/15, 4/30, 4/36) -Single Channel -CorDect -Diagnosis & repair of faulty equipments in laboratory.