Randi Gray Email & Phone Number

Remote

• Assist in development of program that has 130,000+ followers and has provided resources to people in more than 150 countries.• Maintain core website and employ site manager tools to publish content and develop professional looking web pages.• Strengthen content through proofreading and editing.• Conduct extensive research to provide accurate information for articles, blogs and landing pages.• Edit and reorganize site content to better position products and services.• Develop original content through faith-based experience, with blogs published in young adult newspapers and books, Deeply Rooted Magazine, and IAmAWatchman.com• Add meta descriptions, keywords, and tags to increase web traffic.• Collaborate with ministry partners in distribution of content and products.• Prepare recordings and develop landing pages for podcast interviews with leaders in ministry.• Consult with editors to shape story and eliminate any errors.• Play instrumental role in creative planning and review sessions, working with team to elevate quality of content and structure.• Produce original, creative content for promotional advertisements and marketing materials.• Choose cover photography, fonts and arrange designs to attract target audience.

Remote

• Gathered and evaluated data to identify issues and improve insurance process efficiency.• Patient advocate in an overwhelming world of post-surgical insurance and billing questions.• Improved patient understanding and representation through consistent hard work and dedication.• Created plans and communicated deadlines.• Worked closely with insurance companies and hospitals to maintain optimum levels of communication to effectively and efficiently complete projects and close cases.• Demonstrated respect, friendliness and willingness to help wherever needed.

Arlington, Washington, United States

• Scheduled patients and provided reminder calls, managing average of 30-50 customer calls/day• Evaluated patients' financial status and established appropriate payment plans.• Communicated with insurance providers to resolve denied claims.• Reviewed patient records, identified medical codes and created invoices for billing purposes.• Prepared billing statements for patients and verified correct diagnostic coding.• Trained new employees on medical billing programs and data entry.• Adhered to established standards to safeguard patients' health information.• Liaised between patients, insurance companies and healthcare provider.• Filed and updated patient information and medical records.• Collected payments and applied to patient accounts.

Trafton, Wa

• Organized and managed program development from conception through successful execution.• Gathered and organized printed materials required for program participation.• Pitched and built new programming strategies to boost audience interests and diversify offerings.• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.• Provided ongoing direction and leadership for program operations.

Hayward, California, United States

• Oversaw student help tickets, working quickly and efficiently to improve online operations and customer care.• Developed team communications with multiple departments and gathered information for meetings.• Provided English/reading/writing support for all college classes.• Led discussions and campus-wide orientations for 200-500 new students each semester.• Assisted in development and maintenance of college website.• Prepared pamphlets and new marketing strategies, developed social networking sites and created online tutorials.• Demonstrated specific problem-solving skills for students to improve their experience and take excess workload from professors.