Randi Gray Email & Phone Number

Remote

• Assist in development of program that has 130,000+ followers and has provided resources to people in more than 150 countries.
• Maintain core website and employ site manager tools to publish content and develop professional looking web pages.
• Strengthen content through proofreading and editing.
• Conduct extensive research to provide accurate information for articles, blogs and landing pages.
• Edit and reorganize site content to better position products and services.
• Develop original content through faith-based experience, with blogs published in young adult newspapers and books, Deeply Rooted Magazine, and IAmAWatchman.com

Remote

• Gathered and evaluated data to identify issues and improve insurance process efficiency.
• Patient advocate in an overwhelming world of post-surgical insurance and billing questions.
• Improved patient understanding and representation through consistent hard work and dedication.
• Created plans and communicated deadlines.
• Worked closely with insurance companies and hospitals to maintain optimum levels of communication to effectively and efficiently complete projects and close cases.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Arlington, Washington, United States

• Scheduled patients and provided reminder calls, managing average of 30-50 customer calls/day
• Evaluated patients' financial status and established appropriate payment plans.
• Communicated with insurance providers to resolve denied claims.
• Reviewed patient records, identified medical codes and created invoices for billing purposes.
• Prepared billing statements for patients and verified correct diagnostic coding.
• Trained new employees on medical billing programs and data entry.

Trafton, WA

• Organized and managed program development from conception through successful execution.
• Gathered and organized printed materials required for program participation.
• Pitched and built new programming strategies to boost audience interests and diversify offerings.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Provided ongoing direction and leadership for program operations.

Hayward, California, United States

• Oversaw student help tickets, working quickly and efficiently to improve online operations and customer care.
• Developed team communications with multiple departments and gathered information for meetings.
• Provided English/reading/writing support for all college classes.
• Led discussions and campus-wide orientations for 200-500 new students each semester.
• Assisted in development and maintenance of college website.
• Prepared pamphlets and new marketing strategies, developed social networking sites and created online tutorials.