Direct daily operations and activities of clerical staff and work in conjunction with site leadership in an efficient, cost effective fashion. Provide direction to all health center managers regarding the day-to-day activities of the front office department. Assist Administrator in developing policies and procedures for the front office operations. Follow established guidelines and systems for patient scheduling, registration, data entry, medical records, patient referrals, patient billing and clinic operations. Make recommendations for improvement and site-specific adaptations. Select, orient, and supervise all front office staff and maintain a monthly work schedule for staff. Provide staff with ongoing feedback about their performance and complete performance appraisals. Effectively research and resolve complaints and operational problems. Maintain a clean, orderly, and well-maintained facility. Insure compliance with OSHA, fire safety, and other applicable regulations. Communicate and cooperate with staff at other CCHS locations seeking opportunities for solving common problems and improving services. Develop a mutually supportive working relationship among staff and with staff at other CCHS locations. Communicate with physicians and other providers seeking ways to improve their effectiveness and satisfaction with Clinic operations and programs. Participate in the direction of CCHS by attending management meetings, participating in decision-making and policy development, and utilizing centralized services, i.e. purchasing, billing, managed care contracting, accounting, credentialing, and human resources. Schedule and participate in all required on-site surveys and inspections by third parties. Maintain records, reports, and statistics for administrative and regulatory purposes. Provide leadership by continually communicating and representing the Christ-centered mission and values of CCHS to staff, patients, and the community.

Leads the direction of financial analysis and ensures accurate and timely reporting of the department.Works in coordination with BMG senior leadership to develop internal reporting and other operational metrics. Works in coordination with corporate accounting to ensure compliance with system wide reporting standards and initiatives. Supervises analytical staff. Oversees development of analytics and reporting processes. Performs and reviews analysis on financial and operational data. Develops and conducts business value analysis, pro forma, advanced models for special projects and program development. Serves as key resource in month end close process. Demonstrates an ability to evaluate and maintain the proper level of data integrity within the data warehouses of all available financial information systems. Demonstrates computer proficiency with all System financial information systems including core transaction systems, decision support system, data warehouse and PC Financial Application tools to complete internal and external work products. Completes assigned goals.

Created annual goals, objectives and budget. Made recommendations to reduce costs. Directed the installation of improved work methods and procedures to achieve department and company objectives. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.

Drafted action plans and led meetings with department executives to review project status and proposed changes. Defined project deliverables and monitored status of tasks. Monitored team progress and enforced deadlines. Delivered status reports to stakeholders for budgeting and planning purposes.

Carefully selected, developed and retained qualified staff. Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses. Sourced and implemented new performance appraisal process. Restructured physician charge master and developed additional charge master for partners. Successfully outsourced self-pay for $100K annual reduction in expenses. Reduced AR days from 53 to 41 days.

Successfully negotiated managed care contracts resulting in a $600K increase to reimbursement annually. Maintained physician charge master. Implemented automated tool for payer specific notifications. Negotiated pay-for-performance contracts increasing revenue and patient satisfaction.

Provided thorough supervision for day-to-day operations of central business office in accordance with set policies and guidelines. Implemented productivity standards to increase cash, reduce adjustments and decrease AR days and denials. Restructured transplant AR team to maximize efficiencies and decrease costs. Recovered $1M from payers for underpaid claims.