• Answer calls to members about health insurance, whether it is questions about claims, covered services or general questions about the member’s health insurance.• Encompassed all aspects of customer contact, including products, services, sales and complaints.• The main contact for the customer in handling a question or problem, and keeping the customer updated with timely and frequent information about progress towards resolving the issue.• Implement a procedure that ensures the issue will not occur again.• Recommending products or services to better meet our customers’ needs.• Issue/resolution management: work across the organization to help resolve customer satisfaction issues as needed. Engage Sales, Service Support, and when necessary, the Management team to resolve customer grievances or incidents that require further investigation.

• Prepared the overall creation of a sandwich.• Preparation of materials for sandwiches, including cutting and storing different ingredients.• Proofing and baking bread.• Assisted subway customers with orders, prepared the food to customer specifications, operate cash registers and complete other jobs assigned by the subway manager.• Also assisted customers with their questions and complaints about personnel or the product.

• Performed Activities with the Residents, the activities were, bingo, Auctions, movies and popcorn, pet day, family day, etc.• Served meals to the residents, once finished eating I would than clean the dining room.• Helped CNA’s as much as I was legally allowed with my position.• Made sure Residents felt safe and loved the environment they were living in, always made them feel like I was family to the residents.• Filed their information on how they performed and responded to the activity.