Randi Smith Email & Phone Number

Crossville, Tn, Us

United States

Remote

Crossville, Tennessee, United States

Managed territory of 6 counties to build relationships with referral sources in order to increase referrals for elderly patients with terminal illnesses to utilize hospice services.

Sparta, Tennessee, United States

Managed Halo staff members and ensured revenue driving productivity.-Hired, trained, and communicated effectively with all staff members.-Conducted new employee onboarding, assisted with training, and held staff accountable to company vision, goals, and guidelines.-Ensured quality apparel was delivered to each customer and met Halo standards.-Developed new solutions and systems to meet client/customer deadlines and needs.-Improved internal processes for better productivity and compliance to state and federal regulations.-Oversaw day to day operations.-Assisted and filled in for production roles as needed when staff called out.-Managed employees hours to ensure all members were productive and payroll time was managed wisely.-Oversaw workload and delegated daily tasks to keep priorities in line and operations running smoothly.

Sparta, Tn

Streamlined and implemented effective operational strategies to meet client/customer needs.-Managed teams of production, fulfillment, and customer service employees.-Communicated with owners and other managers about shifting company priorities and orders.-Identified potential problems and points of friction and worked to find solutions in order to maximize efficiency and revenue.-Coordinated daily business operations.-Assisted Supervising Manager in motivating employees to perform at their best.-Managed relationships with customers to schedule orders and meet client expectations and deadlines.-Monitored day to day work of staff for process adherence and compliance.-Interviewed, selected, and assisted in onboarding and training new employees.

Sparta, Tn

Systematically managed project timelines, solutions, and execution.-Created and carried out daily/weekly/monthly production schedules-Broke down orders for staff to clearly see each step involved in fulfilling each order to customer's expectations.-Created, carried out, and improved systems to make workflow seamless.-Managed production staff's follow through of schedule.-Tracked and monitored progress of client/customer orders.-Ensured proper completion and quality of each order before they left facility.-Delegated tasks for each day to employees best positioned to complete them.-Made effective decisions when presented with multiple options for how to progress with each order.-Served as liaison between customer and vendors to communicate deadlines, progression of orders, and any changes that need to be made.-Communicated with owners of the business to keep orders and timelines aligned with their goals and company standards.-Represented Halo professionally by increasing brand awareness and furthering knowledge about the screen printing industry.-Ensured a positive and high-quality customer experience through all interactions with clients and customers.-Regularly utilized tools: Printavo, Google Docs, Google Sheets, Google Calendar, and Teamwork to keep work orders organized and on schedule.

Sparta, Tennessee

Managed B2B and B2C customer relations to provide impeccable experiences with Halo Productions and Halo Brand.-Interacted with customers and handled any customer queries and/or complaints in a timely manner.-Maintained relationships with profitable clients.-Key holder for both storefronts, when needed, stepped in to run store operations.-Assisted customer service representatives as needed with custom quotes, unique customer questions, and problem-solving through any issues that arose.-Assisted with coordinating restocks for both storefronts.-Communicated with customer service representatives and trained them on new procedures/protocols/systems to improve operations.-Assisted owners in creating and implementing company guidelines and standards.-Created documents and literature to aid customer service representatives in being concise and consistent when explaining to customers company offerings, processes, prices, and regulations.-Trained all Sparta and initial Cookeville customer service representatives to effectively carry out their role as the face of Halo.

Sparta, Tn

Assistant at Halo Fulfillment Center for Crossfit Mayhem, provided operational and organizational solutions to meet client standards and expectations.-Aided Fulfillment Manager with filling online orders.-Assisted with creating systems, processes, and protocol for meeting Crossfit Mayhem initiatives, regulations, and timelines for their order execution.-Helped with organization and streamlining physical fulfillment operations.-Helped with clerical organization for customer service inquiries, returns, and monitoring progression of closing claims.-Filled in to carry out duties for the Fulfillment Manager when they called out or were on vacation.

Sparta, Tennessee

Managed storefront and B2C customer relations to provide impeccable experiences with Halo Brand.-Greeted and communicated weekly/daily/monthly specials and sales to each customer that walked into the store.-Managed all merchandise in storefront keeping it properly stocked, counted, and mixing up product placement to assist in driving sales.-Created practical/story telling POP displays. -Fulfilled all Halo Brand online orders and assisted with managing E-commerce Shopify store.-Ensured storefront met daily cleanliness and stock expectations.-Managed all customer inquiries via phone, email, and social media.-Performed standard clerical duties at the front desk.-Ensured customer satisfaction with each interaction with Halo.-Created and followed through with custom quotes.-Acted as the face of the company and explained company offerings, pricing, regulations, and protocols for custom apparel orders.-Assisted with transfers of product from main store to Cookeville storefront.-Tagged and folded all new Halo Brand products for both storefronts.-Assisted production staff with any tasks necessary to meet custom deadlines.-Assisted owners with any miscellaneous tasks they needed delegated in down time.

Tennessee

Managed and pioneered B2B customer relations to provide impeccable experiences with parent company's four t-shirt brands.

Columbia, South Carolina Area

Managed B2B and B2C customer relations to provide impeccable experiences with each of our five in-house t-shirt brands.• Helped to generate over $60,000 in sales, co-managed showroom, and juggled multiple projects and duties at the AmericasMart 2019 January Gift Show.• Setup CRM software (Nutshell) to build and maintain effective relationships with B2B customers, also logged and monitored leads and activities daily.• Collaborated with National Sales Manager to train state sales representatives and CES team members to lead effective sales and product training.• Oversaw small team, ran sales reports, and provided innovative ideas to enhance marketing content and strategies based on customer feedback.• Consistently met KPI’s required and went above and beyond to improve processes throughout the company.• Assisted in editing bi-yearly product catalogs, collaborated with marketing team for photoshoots, and advanced print and web content.• Provided innovative and creative ideas for sales, marketing, and art departments for new ventures.• Attended major gift market trade shows bi-yearly in Atlanta and Dallas to sell products to B2B customers face-to-face. Also co-managed Atlanta show room.• Managed retail storefront on-site which sells custom screen printing services and discounted t-shirt. • Assisted Marketing Director, HR/Accountant, Shipping Manager, and National Sales Manager with various other tasks.• Daily duties also consisted of data entry, answering inbound calls, processing website applications, conducting 15+ outbound calls, faxing, filing, organizing materials, mailing samples and catalogs, responding to customer and sales representative inquiries, assisting with inside sales initiatives, promoting monthly product specials, keeping the retail space clean and presentable, cashier duties for retail store, greeting and assisting all walk-in customers and providing quotes for custom t-shirt jobs.

Columbia, South Carolina Area And Charleston, South Carolina Area

Prospected new customers of high-end liquor brands and created brand loyalty by conducting specialized promotions at liquor stores, bars, and events. • Conducted basic quantitative marketing research and reported findings of trends in sampling and purchases of specific products. • Enhanced company’s methods of promoting products by suggesting changes that could be made to improve quality of promotions and increase sales.

Irmo, South Carolina

Mixed and sold cocktails, spirits, wine, and beer to customers, take food orders, and ensured that all customers were taken care of in a timely manner.• Mixed, recommended, and boosted sales of mixed drinks, shots, and beer selections.• Stocked beer, liquor, and wine to ensure customers had a wide selection to choose from.• Handled cash and credit card transactions. • Ensured that regular customers continued to be satisfied with their service.

Columbia, South Carolina Area

Managed contract customer accounts and served as liaison between customer and Production Manager.• Improved production operations by notating detailed print instructions in the company’s system (Printavo).• Managed accounts receivable to ensure that customers fully paid for their orders in a timely manner.• Increased profits by reducing operating expenses through blank goods purchasing.• Assisted with in-house sales, product quality control, manual screen printing, customer service, social media marketing, shipping and receiving.• Reduced production bottlenecks by evaluating potential job road-blocks and problem solving with Production Manager.• Performed general office management duties: filing, answering inbound calls, making outbound calls, organizing samples and job orders, data entry for job descriptions, creating quotes, responding to quote inquiries via email, distributing paperwork to correct departments, communicating with other staff members to ensure flow of work was running smoothly.

Columbia, Sc

Columbia, South Carolina Area

Utilized company’s direct marketing strategies to promote Fortune 500 clients’ products inside of big-box retailers while coaching and managed small teams.• Earned title as Stylehouse National mentor and traveled to various states to coach brand ambassadors in sister offices how to consistently and effectively drive sales for the client’s campaign.• Managed team meetings, taught marketing strategies to new hires, organized networking calls, attended business breakfasts/dinners/events, and hosted conference calls for business partner’s teams.• Learned to personally recruit, conduct interviews, and train individuals to add value to the Diverge team.• Created creative training content to be shared in-house and with sister offices.• Provided organizational solutions to ensure campaign events were maximized and ran efficiently.Other Duties:-Protected relationship with Worldwide retailers and Fortune 500 clients by keeping events compliant to their standards-Provided structural solutions for office development and training support-Ensured excellent customer service standards were met for our retailers-Ensured office atmosphere was kept above standard

Columbia, South Carolina Area

Charleston, Sc

Organized, directed, and controlled project activities of hybrid creative agency, under direction of Project Manager.• Aided in creative direction for merchandising products and marketing strategies for clients such as ESPN, Paramount Pictures, South Carolina’s Columbia Visitors Bureau, and YALLFest.• Managed e-commerce portal, website content, and merchandise booth for the sponsored event, YALLFest hosted in Charleston, SC.• Researched and presented innovative and customizable promotional marketing materials for client events and companies.• Served as liaison between PNB and clients, coordinated project activities, and assisted Project Manager and Creative Director in fulfillment tasks.• Created project timelines and assisted Project Manager in managing client budgets.

West Columbia, Sc

• Created unique designs and works of art for customers.• Prepared automobiles and motorcycles for paint and repairs.• Assisted owner/head artist with motorcycle and automobile paint jobs.• Helped owner/head artist with motorcycle and automobile repairs and customizations.• Assisted in maintenance and operations of both shops.• Responsible for other various tasks assigned by owner/head artist.

Columbia, Sc

Mixed, created, and sold cocktails, shots, and beer to customers, while aiding in a creating a fun-filled atmosphere for customers. • Mixed, recommended, and boosted sales of mixed drinks, shots, and beer selections.• Ensured customer satisfaction and workplace cleanliness.• Handled cash and credit card transactions.• Conducted nightly closing reports. • Aided in restocking liquors and beers.• Promoted daily specials and events hosted by both bars.

Strom And Blatt Pools

• Patrolled pool area to ensure patron safety• Ensured cleanliness of surrounding pool area for safety purposes• Ensured cleanliness of pool for safety purposes• Performed Ch and Ph tests and logged findings in order to maintain proper chemical levels• Assured parents that their children were safe during swim lessons and swim meets by scanning pool areas during shifts• Trained and met certification requirements for Lifeguarding.• Swam 1000 meters bi-monthly to keep up physical fitness• Took CPO classes to learn more about chemical and pool operations• Certified in First Aid, Lifeguarding, AED, and CPR

Columbia, Sc

Mixed, created, and sold cocktails, shots, and beer to customers, while aiding in a creating a fun-filled atmosphere for customers. • Mixed, recommended, and boosted sales of mixed drinks, shots, and beer selections.• Ensured customer satisfaction and workplace cleanliness.• Handled cash and credit card transactions.• Conducted nightly closing reports. • Aided in restocking liquors and beers.• Promoted daily specials and events hosted by bar.

Columbia, Sc

Boosted sales of specialty cocktails and promoted signature drinks to customers, while providing a fun-filled and relaxing environment. • Mixed, recommended, promoted, and boosted sales of specialty cocktails, shots, and signature drinks.• Created a new system for storage and organization of alcoholic beverages and supplies for all fellow bartenders.• Ensured customer satisfaction, workplace cleanliness, and quality service despite a fast-pace, demanding work environment.

Columbia, Sc

Mixed, created, and sold cocktails, shots, and beer to customers, while aiding in a creating a fun-filled atmosphere for customers. • Mixed, recommended, and boosted sales of mixed drinks, shots, and beer selections.• Ensured customer satisfaction and workplace cleanliness.• Handled cash and credit card transactions.• Conducted nightly closing reports.

West Columbia, Sc

Improved store sales by promoting sales available and by communicating to customers the importance of understanding the tanning process and proper equipment and products to use. • Implemented suggestive selling techniques to generate higher sales.• Obtained a DHEC certified Tanning Technician Certification with Honors.• Generated an estimate of over $100,000 in sales for the company.• Obtained top commission performer status for majority of time worked there. • Managed store computer systems, data, and financial transactions.• Ensured customer safety was upheld with each individual tanning session.• Conducted tours of facilities to excite and inform customers of services and equipment available to them..

Bachelor Of Business Administration (B.B.A.), Marketing/Management, Minor In Graphic Design

Activities and Societies: Service Saturdays with USC, Alpha Lamda Delta

Education record

Activities and Societies: Beta Club, Mu Alpha Theta, FFA, Prom Committee, Miss Tiger Pageant, Yearbook, Broadcast/Journalism, Newspaper.