Randi Griffin, Pmp, Msm Email & Phone Number

United States

Arlington, VA

• Provide day-to-day project, process, and relationship management for the implementation of NRECA sponsored retirement and group health programs.
• Develop project plans to plan and lead implementation activities. Lead recurring cross-functional team meetings to oversee deliverables and track progress. Oversee all components through implementation, identify.
• Partner with technology teams to bridge the gap between business needs and system capabilities.
• Partner with vendors and external stakeholders to communicate and plan project activities.
• Re-engineer and document business processes to improve workflow amongst cross functional teams and improve implementation efficiency. Work with Subject Matter Experts to learn current processes, bridge gaps, and.
• Collaborate across teams to compile comprehensive RFP’s and benchmarking reports. Prepare and review proposals with senior leadership to ensure messaging is consistent with department priorities.

Washington D.C. Metro Area

• Managed daily administration of benefit plan accounts including plan advisory services.
• Created client presentation packages to review retirement plan performance.
• Boosted client retention rates by improving operational efficiency, building vital interpersonal relationships and visiting client sites to review accounts.
• Managed client service requests by coordinating with vendors and cross functional units.

Owings Mills, MD

• Served on product development team for Retirement Income Manager System.
• Served as liaison between IT personnel and business units to identify and define business requirements. Created user acceptance testing scenarios to test system prior to production.
• Increased software effectiveness by designing flowcharts to plan and illustrate workflow. Reviewed and re-engineered internal processes.
• Developed a web-based application that allowed employees/participants to model various 401(K) retirement income scenarios with a Monte Carlo Analysis. Provided training to acclimate employees to system features.

Charlotte, NC & Denver, CO

• Customized and introduced a new SunGard application for clients to process employee benefits.
• Collaborated with subject matter experts to discuss business objectives, review processes, and define business requirements.
• Developed standard operating procedures (SOP) for TIAA-Cref employees. Led webinar training programs for Human Resources administrators to acclimate them to new process/system.

Master Of Science (M.S.), Project Management & Human Resource Management, Gpa: 3.7

Activities and Societies: N/A

B.S., Telecommunications; Broadcast Journalism

Activities and Societies: N/A