Randi Griffin, Pmp, Msm Email & Phone Number

United States

Arlington, Va

Provide day-to-day project, process, and relationship management for the implementation of NRECA sponsored retirement and group health programs.•Develop project plans to plan and lead implementation activities. Lead recurring cross-functional team meetings to oversee deliverables and track progress. Oversee all components through implementation, identify potential issues, and proactively pursue resolution strategies through collaboration with key stakeholders. Work concurrently with multiple departments to facilitate collaboration, identify barriers, and track completion of tasks and key implementation milestones. Act as central point of contact for vendors, external and internal stakeholders.•Partner with technology teams to bridge the gap between business needs and system capabilities.•Partner with vendors and external stakeholders to communicate and plan project activities.•Re-engineer and document business processes to improve workflow amongst cross functional teams and improve implementation efficiency. Work with Subject Matter Experts to learn current processes, bridge gaps, and identify areas of improvement. •Collaborate across teams to compile comprehensive RFP’s and benchmarking reports. Prepare and review proposals with senior leadership to ensure messaging is consistent with department priorities.•Head multiple initiatives including proposal development, client onboarding, stakeholder management, financial reconciliation, and vendor collaboration.•Develop and deliver educational presentations and training.

Washington D.C. Metro Area

Managed daily administration of benefit plan accounts including plan advisory services. •Created client presentation packages to review retirement plan performance.•Boosted client retention rates by improving operational efficiency, building vital interpersonal relationships and visiting client sites to review accounts. •Managed client service requests by coordinating with vendors and cross functional units.

Owings Mills, Md

Served on product development team for Retirement Income Manager System. •Served as liaison between IT personnel and business units to identify and define business requirements. Created user acceptance testing scenarios to test system prior to production. •Increased software effectiveness by designing flowcharts to plan and illustrate workflow. Reviewed and re-engineered internal processes.•Developed a web-based application that allowed employees/participants to model various 401(K) retirement income scenarios with a Monte Carlo Analysis. Provided training to acclimate employees to system features.

Charlotte, Nc & Denver, Co

Customized and introduced a new SunGard application for clients to process employee benefits. •Collaborated with subject matter experts to discuss business objectives, review processes, and define business requirements. •Developed standard operating procedures (SOP) for TIAA-Cref employees. Led webinar training programs for Human Resources administrators to acclimate them to new process/system.

Master Of Science (M.S.), Project Management & Human Resource Management, Gpa: 3.7

Activities and Societies: N/A

B.S., Telecommunications; Broadcast Journalism

Activities and Societies: N/A