Rodolfo Andrade Email & Phone Number

Hayward, Ca, Us

San Francisco Bay Area

Sunnyvale, California, United States

• Delivered outstanding technical support to 18,000 LinkedIn employees daily, utilizing both remote and on-site methods to resolve technical issues, leading to enhanced productivity and reduced downtime.• Contributed to a positive and productive work environment by offering support and guidance to team members and interns. Encouraged collaboration, growth, and success through active listening, constructive feedback, and assistance with tasks and projects.• Provisioned, troubleshoot, and made hardware and software repairs to Mac, Windows, as well as mobile Android and iOS devices.• Ability to communicate clearly and effectively with clients and stakeholders, both verbally and in writing.• Familiarized with enrolling mobile devices in AirWatch/Intelligent Hub MDM.• Demonstrated professionalism by exhibiting a knowledgeable, courteous, and respectful demeanor in all situations, consistently acting in clients' best interests.• Properly identified and documented all trending issues and noted all troubleshooting steps in ticket notes taken before resolving/closing/escalating tickets within a standard SLA.• Committed to providing exceptional customer service by being available to clients during normal business hours and providing after-hours support in emergency situations. Willing to go above and beyond to ensure client needs are met.