Andrew Richardson, Pmp Email & Phone Number

Toronto, Ontario, Canada

• Managed the user credentials workstream supporting the upgrade of 5 legacy Interactive Voice Response (IVR) systems to a cloud based Genesys solution for a large Canadian bank.
• Leveraged the skills of a cross-functional team of system architects, BA’s, developers, DevOps, project managers, 3rd party vendors, and client SME’s to prepare for the migration of user credentials from three.
• Managed the requirements gathering, development, testing and implementation of a new credential management software solution according to established SDLC practices at the bank.
• Raised and successfully defended numerous change requests in response to a dynamic, fast-paced implementation timeline.

Toronto, Canada

• Delivered both IT infrastructure and user migration project management for a global Citrix upgrade affecting approximately 35,000 users in total.
• Led regular weekly meetings to plan and implement the necessary server, storage, and network infrastructure to support user migrations in Canada, the UK, and Asia Pacific. Citrix StoreFront, WEM, Director, PVS.
• Coordinated the application testing, communication, and scheduling required to migrate approximately 8,000 users within the Canadian Wealth Management, Finance, Insurance, and Head Office lines of business.

Toronto, Ontario, Canada

• Led an initiative to capture, consolidate and manage information pertaining to global software and hardware maintenance contracts for Pearson plc, the largest education company in the world.
• A detailed renewal tracking tool was created in Google Sheets for the purpose of planning, budgeting, and reducing expenses wherever possible.
• Formed a working group to begin importing the renewal tracking sheet into the ServiceNow CMDB for more robust reporting capability and association with defined configuration items and service level agreements.

Toronto, Canada Area

• Project Manager for a Citrix XenApp 6.5 implementation which required extensive planning, testing, and remediation by local technical staff and a team of on-site Citrix consultants.
• Coordinated Application Compatibility Testing (ACT) to ensure that application teams submitted test plans and performed testing and signoff activities on time. Global Technology Infrastructure (GTI) applications.

Toronto, Ontario, Canada

• Provided project management and coordination for two major corporate clients.
• Managed the timely completion of application migration instructions as part of a multi-year datacentre migration for a large Canadian bank. Approximately 3,000 physical and virtual servers and 1,200 applications were.
• Managed the project activities of a security team responsible for PCI DSS (Payment Card Industry Data Security Standard) compliance at a major transportation industry client.

Toronto, Ontario, Canada

• Managed a portfolio of programs and projects which delivered IT infrastructure and support to 23 offices worldwide.
• Provided critical IT leadership and coordination to rapid, multi-billion dollar global expansion, establishing 10 start-up offices and moving 20 existing offices based in Canada, Mexico, Europe, Africa, Asia, and.
• Accountable for the disaster recovery planning, testing, and remediation for all international offices. Presented the Business Continuity Management strategy to executives, including all Managing Directors.
• Managed the technology component of a time-sensitive Merger and Acquisition implementation in Le Mans, France.

Toronto, Ontario, Canada

• Promoted to management as the IT and Business Continuity Functional Lead for the RGA International Division. Responsible for directing and managing Global IT service delivery of infrastructure, applications, and.
• Established 24-hour support offices in India and Australia using common incident request queues, resolving wasted productivity and lost revenue associated with incompatible time zones across global offices.

Toronto, Ontario, Canada

Managed two server rooms and provided desktop support for 40 users in two downtown Toronto locations.

Toronto, Ontario, Canada

Provided desktop support for 40 users in two offices.

Toronto, Canada Area

Sold and marketed SAP R/3 forms output software and consulting services. Acted as liaison between customers and consultants.

Toronto, Canada Area

Sold home, auto, and commercial property and casualty insurance products. Supported clients by handling claims and policy changes.

Toronto, Canada Area

Managed the day to day banking activities of clients.