Oversee and manage the daily operations of the branch, ensuring seamless service delivery and optimal resource utilization. Hire, train, and mentor entry-level employees, focusing on skill development and performance improvement.Recruit, onboard, train, and mentor entry-level staff, emphasizing skill development and performance enhancement. Collaborate with the District Manager and VP of Operations to set branch goals and performance standards.Conduct regular performance assessments, make recommendations for promotions, salary adjustments, and career advancement opportunities. Build and maintain strong relationships with customers and prospects, driving business growth.Participate in community outreach and networking events to enhance brand visibility and corporate goodwill.Manage the preparation and analysis of P&L documents using Microsoft Excel and Google Sheets.Conduct weekly inventory counts, focusing on minimizing losses and maximizing profitability.Responsible for daily banking activities, including deposits and account management.

Directed operations across two retail locations, leading a team in a fast-paced, high-volume environment.Recruited, trained, and developed staff, fostering a customer-focused culture while achieving sales targets.Created and designed promotional materials using Adobe Photoshop, applying graphic design expertise to enhance marketing efforts.Managed and grew social media presence, boosting brand visibility and increasing customer engagement.Provided product training for both employees and customers, focusing on proper usage and maintenance.Collaborated with suppliers to ensure accurate inventory levels and kept abreast of industry product trends.Enhanced customer loyalty by delivering personalized service and offering tailored product recommendations.