Managed infrastructure and cybersecurity with team consisting of (3) managers, (3) senior network engineers and (9) support analysts to support community of 7,000+ employees. • Worked closely with Chief Information Officer / Chief Technology Officer to develop, and implement, 1-year and 3-year strategic plans that aligned to enterprise business initiatives. • Stayed abreast of changing cybersecurity industry and assess impact on company. Recommended changes to CIO/CTO if needed.• Researched, selected and implemented cybersecurity solutions approved by CIO/CTO.• Developed and maintained excellent relationships with strategic technology partners. • Built roadmap to keep hardware refreshes and software upgrades current.• Implemented cyber security training platform to continue security education to user community.• Implemented email security solution.• Implemented EDR security solution.• Implemented vulnerability scanning solution.• Implemented software patch management solution.

Managed domestic Network Engineering and End User Support team. Managed vendor relationships, hardware support contracts, software renewals and hardware refreshes. • Planned, and implemented, consolidation of (4) division Microsoft network domains into (1) enterprise network domain. • Planned, and implemented, migration from on-premise Microsoft Exchange to Microsoft Exchange 365 Cloud.• Planned, and implemented, migration from IBM server platform to Cisco server platform. • Planned, and implemented, disaster recovery plan that fit company’s on-premise and cloud requirements.• Migrated ERP business system from on-premise to Amazon AWS platform with no business disruption. • Managed Cisco router/switch/wireless infrastructure.• Managed VMware environment.• Managed NAS/SAN environment.• Migrated telephone system from on-premise to voice over IP environment.

Managed and maintained business infrastructure.• Managed Cisco router/switch/wireless infrastructure.• Developed an infrastructure disaster recovery plan.• Managed and maintained system backups for recoverability.• Managed VMware environment.• Managed NAS/SAN environment.• Managed Windows Server Environment• Managed desktop/laptop/printer configurations and implementations.• Assisted IT teams during implementations/rollout for new and existing business systems.• Assisted IT teams in troubleshooting to resolve system wide issues.

Support specialist providing end user support for domestic and off-shore business communities.• Implemented and managed the support service ticketing system.• Managed and maintained knowledge base documentation.• Managed desktop/laptop/printer configurations and implementations.• Assisted IT teams during implementations/rollout for new and existing business systems.• Assisted IT teams in troubleshooting to resolve system wide issues.