Office Administrator/Dispatcher* Dispatcher taking incoming service calls daily up to 75 calls daily* Responsible for receiving service call orders, quality control* Scheduling service calls for Technicians to dispatch to location to complete service calls around HVAC, Electrical, Refrigeration and Plumbing.* Communicating with Technicians regarding parts, completion of job or general quality of work* Assisted on billing and ordering parts

District Manager (2000-2007)Leader and Manager of 10 stored within Triangle and Eastern NC• Primary point of contact within my territory• Oversaw all Operations of the restaurant from hiring, orientation, training and retention to physical inventories and ordering stock, marketing sales projections and actual sales and profit and loss• Lead and Managed the general managers of each store helping them towards achieving superior operations in accordance with brand standard… Show more District Manager (2000-2007)Leader and Manager of 10 stored within Triangle and Eastern NC• Primary point of contact within my territory• Oversaw all Operations of the restaurant from hiring, orientation, training and retention to physical inventories and ordering stock, marketing sales projections and actual sales and profit and loss• Lead and Managed the general managers of each store helping them towards achieving superior operations in accordance with brand standard, increasing sales and improving profitability.• Primary focus to evaluate each assigned restaurant to determine an action plan that will engage the Franchise and its staff to continuous improvement in determined metrics• My role was to train/coach to ensure the right behaviors are learned, supported so that improvements are sustainable over time• Monthly store auditsGeneral Manager (95-2000) • *Oversaw all Operations of the Restaurant from hiring, orientation, training, and retention to physical inventories and ordering stock, marketing sales projections, actual sales and profit and loss *Lead a team of 40 employees Show less