Randy Craig

Randy Craig Email and Phone Number

VoIP Systems Architect @ Clearspan Communications
plano, texas, united states
Randy Craig's Location
Plano, Texas, United States, United States
Randy Craig's Contact Details

Randy Craig personal email

n/a
About Randy Craig

25+ years in escalating roles as a technologist, team leader, and senior manager. I have an excellent analytical talent and thrive in creative, conceptual environments. Strong customer-focused business perspective. Ability to understand business drivers and to propose solutions to meet business needs. Ability to act in a consultative role. Excellent interpersonal, client and communication skills. Proven ability to work with diverse groups across locations. Proven ability to achieve intended objectives through others. Proven ability to positively influence others and bring diverse groups to consensus.Specialties: Large enterprise voice infrastructure technologiesLarge call center technologiesProduct validation operations/managementSustaining engineering operations/managementCustomer Service operations/managementKnowledge/Solution management techologies

Randy Craig's Current Company Details
Clearspan Communications

Clearspan Communications

View
VoIP Systems Architect
plano, texas, united states
Website:
clearspan.cloud
Employees:
27
Randy Craig Work Experience Details
  • Clearspan Communications
    Director, Engineering
    Clearspan Communications Jul 2019 - Present
    Plano, Texas, United States
    Team leader, coach, culture driver, and systems architect.
  • Clearspan Communications
    Sr. Manager, Systems Engineering
    Clearspan Communications Feb 2014 - Aug 2023
    Plano, Tx
    Responsible for architecture, integration, and validation of Clearspan IP-PBX and VoIP Managed Service offering.
  • Aastra
    Manager, Systems Engineering
    Aastra May 2012 - Jan 2014
    Frisco, Texas, Usa
    Responsible for architecture, integration, and validation of Aastra's Clearspan IP-PBX and VoIP infrastructure offering.
  • Aastra
    Systems Engineer
    Aastra Jan 2008 - May 2012
    Frisco, Tx
    Primary architect and integration developer of Aastra's Clearspan IP-PBX.
  • Aastra Intecom
    Research & Development Advisor
    Aastra Intecom Aug 2005 - Jan 2008
    Third-party technology evaluation, systems integration consulting and program management, strategic product development consulting, strategic product Alpha test phase management
  • Aastra Intecom
    Director, Product Support Engineering
    Aastra Intecom Jan 2004 - Aug 2005
    Provide technical and organizational direction for 3rd/4th tier support teams and product validation teams. Primary objectives are product defect containment and product support enablement. Escaped defect backlog reduced by 80% and defect containment increased by 82% during tenure.
  • Eads Telecom North America
    Director, Technical Services
    Eads Telecom North America Jul 2000 - Jan 2004
    Provide technical and organizational direction for 2nd/3rd tier support teams in a 24 x 7 support center. Primary objectives were customer satisfaction and tier 1 support enablement. Increased customer satisfaction to 98% during tenure.
  • Intecom, Inc
    Manager, Technical Support
    Intecom, Inc Apr 1995 - Jul 2000

Randy Craig Skills

Voip Sip Unified Communications Telecommunications Telephony Ip Wireless Acd Managed Services Ethernet Sip Trunking Team Leadership Virtualization Network Architecture Call Centers Tcp/ip Testing Network Design Wan Mpls Lan Wan Switches Contact Centers Unified Messaging Ccna Snmp Voice Over Ip Firewalls Sales Engineering Session Initiation Protocol Internet Protocol Suite Xen Multiprotocol Label Switching Internet Protocol Wireless Technologies Outstanding Interpersonal Communication Skills Highly Motivated Self Starter Vsphere Broadworks Technical Presentations Cross Functional Coordination Cisco Systems Products Cisco Technologies Q.931 Signaling Protocols Wide Area Network Collaborative Problem Solving Strategic Communications Project Planning Enterprise Voice

Randy Craig Education Details

Frequently Asked Questions about Randy Craig

What company does Randy Craig work for?

Randy Craig works for Clearspan Communications

What is Randy Craig's role at the current company?

Randy Craig's current role is VoIP Systems Architect.

What is Randy Craig's email address?

Randy Craig's email address is ra****@****tel.com

What is Randy Craig's direct phone number?

Randy Craig's direct phone number is +146936*****

What schools did Randy Craig attend?

Randy Craig attended Central Washington University, Columbia Basin College.

What are some of Randy Craig's interests?

Randy Craig has interest in Children, Civil Rights And Social Action, Education, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.

What skills is Randy Craig known for?

Randy Craig has skills like Voip, Sip, Unified Communications, Telecommunications, Telephony, Ip, Wireless, Acd, Managed Services, Ethernet, Sip Trunking, Team Leadership.

Who are Randy Craig's colleagues?

Randy Craig's colleagues are Kyle Bush, Ramiro De La Fuente, Robin Smith, Ross Hubble, Thomas Weston, Barry Mcnatt, Jesus Rodriguez.

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