Randy Dunaway Email and Phone Number

Overall Desktop/Server/Network Support to a State Funded Employment assistance organization, that includes three localized locations, includes support to all printers, Servers, Laptops, PDA’s and misc. peripherals (communicational devices). Provide entire Hardware and Software technical support, knowledge and management that includes installation of updated versions of the equipment, software and hardware already in useAdminister and maintain Active Directory to ensure local and remote user access, Maintain Microsoft Windows 2008 and Microsoft Windows 2012 Servers, 2010 Exchange Server, and all IT administrative/Technical functionsMonitor and resolve support tickets in the problem ticket queue(s) that includes hardware, connection, and software issues. Complete new PC setup and deployment for new employees using standard hardware, images, and software; as well as conduct training to new employees on use of PC and IT policies Provide Cisco Unified Communications support for VOIP, and Voicemail.

Florida Floral Inc, a flower wholesale company, providing fresh cut flowers to local florists, wedding planners, churches and other retailers. I also sell retail to those in need of bulk fresh flowers. We started at 18 clients, and recently acquired a retiring wholesale company. We now currently have 43 clients, two delivery vehicles, and operate out of a small warehouse in hernado, Fl. Closing this business December 31, 2014 and looking to return to IT Career.

Currently working with one of the nation’s top public accounting firm, providing exceptional customer support and IT organization duties that include the following:Overall Desktop Support to on site and remote clients that are scattered on a national level, this includes support to all printers, Laptops, PDA’s and misc. peripherals (communicational devices). Provide entire Hardware and Software technical support, knowledge and management that includes installation of updated versions of the equipment, software and hardware already in useAdminister and maintain Active Directory to ensure local and remote, Microsoft Windows 2003 and Microsoft Windows 2008 File Server, Fax Server, and administrative user permissionsMonitor and resolve support tickets in the ITC queue(s) that includes hardware, connection, and software issues while documenting Service Desk ticket tech notes for escalation or resolution of service requests and ensure SLAs/OLAs are metComplete new PC setup and deployment for new employees using standard hardware, images, and software; as well as conduct training to new employees on use of PC and IT policiesPerform timely workstation hardware and software upgrades Asset Management of all Local IT equipment/inventory that expands to 2 different locationsSupport Desktop Management with post-mass deployment issues of standard software.Coordinate upgrades of local server software as necessaryAssist other IT Coordinators in the region, EU, and/or company in infrastructure upgradesProactively support Corporate IT and customer support changes and initiatives.Manage and maintain setup of network printers, scanners, and multi-function devices.Provide phone support in centralized VoIP locations.Responsible for maintaining Avaya phone switch, VOIP equipment and voice mail systemCommunicate with end users to understand their technical need and troubles faced while operating the equipment

Responsible for all aspects of the business from daily administration to resource management Provided services to residential and commercial customer that included: PC and server build set up, network installations, diagnostics and repair.Designed optimal IT solutions based on their operational needsAdministered and maintained customer web sites.Built business from a $12,000 Gross sales/service the first year, to over $175,000 Gross sales/ service the year I sold the business in 2005.