Randy Engle Email & Phone Number

West Virginia, United States

• Transitioned customer site from Siemens PBX to an Avaya Contact CenterS8300 VoIP Enabled PBX. • Installed over 4,000 VoIP model phones 9641, 9620 and B179 throughout the Customer Site complex and remote Call Centers• Recommended Firewalls and ACL’s to secure the network, including documentation of the Firewall rules for all of the ports and protocols of the complete system• Performed System and Application upgrades to AACC, AEP, MX, Equinox, System Core, ANS, Empirix, MG3K, WFO/WFM, and SBCs• Installed over 250 servers in the Customer Site environments, with both Windows and Linux based operating systems• Monitors and responds to server performance, availability, capacity, or configuration problems• Led the implementation of security processes signed to anticipate, assess, and minimize system vulnerabilities

• Installed over 1000 servers with both Windows and Linux based operating systems for various government entities• Under the vendors Nortel and Avaya, supported the following products: Audo-Codes M3K, WFO/WFM, Redsky Control Manager, Encrypted Session Boarder Controllers, Experience Portal, Automated Notification system, Meeting Exchange • Led the installation of the Unified Communications of the Avaya Aura Contact Center versions 6.3 – 7.1.2 while maintaining and the assigned module of code for the deployed applications• Built backup servers to uses VSFTP, SFTP, Samba, SCP, for NFS and CIFS• Experienced logging trouble tickets with the Service Manager and Remedy Contact Management Systems• Assisted local Day 2 O&M staff to follow established procedures to maintain established SLA’s in support of the production systems