Lead deployment engineer for Zoom PhoneTeam lead for Cisco Telephony operationsTechnical subject matter expert (SME) for Unity ConnectionWork with Cisco RTMT, Oracle OEM, Oracle ACME SBCs, Cisco PRI Gateways, Cisco Voice GatewaysAdd/Move/Changes CUCM 10.5, CUCM 11.5, Unity Connection, UCCX, UCCE.Plan and Implement Avaya to Cisco conversion, Microsoft UM to Unity Connection conversion.Plan and configure Cisco phone system with CUCM 9.1, Unity, SRST and MGCP gateways for new sites. Maintain systems with upgrades & certificatesAssist on telephony migration from acquisitionsMaintain licenses and up to date phone firmwareMonitor ServiceNow for incidents and tasks

Work with Variphy reporting/administration tool, Bluecat DHCP, Cisco RTMT, Oracle OEM.Add/Move/Changes with CUCM 9.1, CUCM 10.5, Unity Connection, UCCX, UCCE.Plan Avaya to Cisco conversion, Microsoft UM to Unity Connection conversion.Plan and configure Cisco phone system with CUCM 9.1, Unity, SRST and MGCP gateways for new sites. Troubleshoot layer 1 through 3 network issues for enterprise network.Primary support for voice and data networks within the Vascular Division. Plan, purchase, configure and deploy Cisco routers, switches, and WAVE devices for new sites.Plan, purchase, configure and deploy switches for hardware refresh project for manufacturing sites.Plan and configure IP address changes for routers, switches, servers for Re-IP project.Upgrade phones from 8.5 CUCM cluster to newly configured 9.1 cluster. Server administrator for RightFax. Transfer users and applications from RightFax 9.4 to 10.6.

Answer calls to resolve computer related issuesTroubleshoot Blackberry, I Phones, I PadsUse Help Star and ITSM for logging technology issuesEscalate tickets to their respective IT branchesUpdate folder permissions in Active DirectoryHandle VPN or remote terminal service issuesOrder hardware based off company needsSetup Cisco phones in CCM, Unity and UCCXPerform other troubleshooting with the Cisco VoIP technologiesCreate knowledge based articles for database Assist in domain and email migration projectAdministrate RightFax server and lead the RightFax 10.6 upgrade projectAssist in Cisco VoIP upgrade project

Answer calls to resolve computer related issuesMigrate users to a new Citrix server farmCreate and deploy Windows 7 imagesCreate users and computers in Active DirectorySetup Terminal Services profiles for Citrix usersDo punch downs for non VoIP phone systemUse Track-IT for logging incoming calls/issuesUse LAN Desk/VNC for remote administration

Replace Replace Computers & Computer ComponentsErase hard drives of old computers Contact employees to receive software information Efficiently transfer computer files Physically replace Corporate Office computers Ship new computers to their respective locationImage machines with Norton Ghost / Windows XP Contact associates with Lotus NotesUpdate ManageSoft Database – Inventory / Assets Add users to associated Active Directory groups

Supervised 4 to 10 employees at a timeHandled customer concernsCompleted accounting bookworkPreserved excellent food serviceEntered income into Blue Cube computer systemAssessed customer satisfaction of food