Compressed Air Processing / Drying / Filtering / Monitoring

Proven track record in Account Management and Service Management, focused on exceeding customer expectations. Experience includes managing sales accounts in the compressed air industry, and managing global technical teams with hardware, software and infrastructure projects in Solar, Semi Conductor and manufacturing. Highly versatile, motivated and exceeds at communication with all levels of the organization, using technical and non-technical vocabulary. I have an established history of delivering quality products to my customers on time and in budget

Responsible for all aspects of “Service” to include Warranty, Spare Parts, Field Service, P&L, Customer Training, and Installations globally. Direct responsibility for managing service technicians and repair facilities, scheduling and cost control. Accomplishments: Reduction in warranty costs from 2.2 million to 1.4 million in the first year, Increased annual profit for Field Service by 30% over 5 years. Tech certifications for OSHA training, developed customer data base of over 4,000 active contacts, increased customer satisfaction surveys from a “below average” feedback to ”above average” feedback. Note layoff due to company restructuring, references available upon request.

Independent Contractor with FedEx Ground

Managed the Service organization consisting of P&L management, hiring and management of installation contractors, scheduling and management of 14 Field Service Specialists. Projects worldwide to include Brazil, Canada, Malaysia, Germany. Responsible for all aspects of installation and commissioning of material handling equipment, projects ranging from 2M to 60M. Equipment included Kuka & Fanuc robots, conveyer systems, material handling systems, multiple control systems and designs. Responsible for completing projects on time and below budget. This also included "on site" project management from conception to completion.

Transported horses from coast to coast, from multi million dollar stallions to miniature ponys. Class A CDL, utilized Kenworth T200 and 52' modular trailers.

Direct responsibility for all Commercial Service Operations. This to include current and long range business plans, forecasts, and budgets for all repair facilities. Developed and implemented commercial service operating procedures, and billing protocol that yielded a 23% increase in profit in the first year. Developed and implemented Technical Support Services and Field Service Operations. Overall responsibility for 34 employees, and 4 Service Facilities. Facilities located; Layoff due to down-sizing.

"Hands On" Management of the Field Service Department, Spare Parts, and Training Departments. Responsible for all Customer Service in the U.S, Canada, Mexico, and Brazil. Negotiated and implemented service contracts and agreements with global customers, resulting in dramatic increases in revenue for the service department. Developed and implemented corporate policies and procedures for the service department that have been utilized throughout the PMJ organization. Layoff due to company moving back to Finland.

Direct supervision of the regional Siemens Service Team. This to include budget forecasting and maintenance, service scheduling, performance evaluations and management, screening and interviews of prospective employees, and "hands on" troubleshooting of systems and equipment. Also includes employee skills and goals development, visits to all regional customers for satisfaction surveys.Install, maintain, and conduct training classes for complex, software driven robotic equipment. Interface with customer management to resolve production issues. Troubleshoot equipment and programs using multiple tools, to include UNIX, Windows NT, RMOS, Siemens GUI, and network interfacing on LAN and WAN, with remote access.Travel worldwide conducting training and installing various types of robotic equipment. Knowledge of robotic surface-mount application and programming. Trouble-shoot equipment and complete appropriate repairs.Install, troubleshoot, and maintain robotic semiconductor-manufacturing equipment. Configure communication systems for equipment. Instrumental in the development of prototype SMD equipment.

• Direct supervision of the regional Siemens Service Team. This to include budget forecasting and maintenance, service scheduling, performance evaluations and management, screening and interviews of prospective employees, and “hands on” troubleshooting of systems and equipment. Also includes employee skills and goals development, visits to all regional customers for satisfaction surveys