Randy Leandicho Email & Phone Number

• Provided complete and concise solutions to maintain positive customer relations through the web shop and ticketing system.• Cultivated strong client relationships and ensured high satisfaction NPS scores via Zendesk Support.• Investigated and resolved product shipment claim with keen attention to detail ensuring seamless customer experiences and fostering brand loyalty. • Analyzed Self Service Rate Data trends and generated new support articles minimizing ticket traffic.• Implemented strategic workflows through the web shop bot elevating Self Service Rates (SSRs).• Amplified customer engagement and knowledge by proactively updating and optimizing our support page HTML code.

• Managed customer flow and responded to technical support needs of T-Mobile customers.• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.• Constantly collaborated with team members to help improve service efficiency.• Opened, managed, and closed E-tickets through company terminals. • Followed specific repair guidelines based on manufacturer's recommendations.• Received, organized, and maintained shipments through inventory services.

• Prospect and find new leads to build a new book of business for the team to outreach • Create and manage customer accounts by building a repository of leads and opportunities • Provide complete and tailored solutions to commercial clients to maintain an outstanding relationship with Microsoft • Maintain an extensive and in-depth knowledge of first party products and solutions in order to highlight the benefits of a complete Microsoft ecosystem on a commercial scale

Scottsdale Az

• Helped customers discover new Surface products by generating high energy around them• Participated in off-site trainings with enterprise clients on Microsoft Business applications• Assisted clients with new device setups and bloatware removal• Assist customers in discovering, buying, using, and loving Microsoft technology solutions and services• Consistently achieved and exceeded sales expectations leading the store in revenue

• Recognize needs of consumers to provide personalized solutions• Developed a strong in-depth knowledge of the Apple first party ecosystem • Provide quick flexibility between different departments when support was needed • Obtain out of house knowledge around Apple devices to construct sales pitches and presentations for peers and leadership

• Trainer for new sales associates after onboarding• Meet and exceed individual sales goals by utilizing customer service and selling skills• Create a comfortable demo environment to showcase high dollar items• Unloading and unpacking store deliveries as well as attaching price tags to all store products• Visuals mapping and making sure all marketing meets criteria to corporate standards

Computer Science, Informatics

Obtaining a Bachelor's degree in Informatics, a branch of Computer Science. On my journey I'll be enrolled in classes pertaining to: Java.

General Studies

Completed general studies and fundamentals of coding

Education record