Randy Leandicho Email & Phone Number

• Provided complete and concise solutions to maintain positive customer relations through the web shop and ticketing system.
• Cultivated strong client relationships and ensured high satisfaction NPS scores via Zendesk Support.
• Investigated and resolved product shipment claim with keen attention to detail ensuring seamless customer experiences and fostering brand loyalty.
• Analyzed Self Service Rate Data trends and generated new support articles minimizing ticket traffic.
• Implemented strategic workflows through the web shop bot elevating Self Service Rates (SSRs).
• Amplified customer engagement and knowledge by proactively updating and optimizing our support page HTML code.

• Managed customer flow and responded to technical support needs of T-Mobile customers.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Constantly collaborated with team members to help improve service efficiency.
• Opened, managed, and closed E-tickets through company terminals.
• Followed specific repair guidelines based on manufacturer's recommendations.
• Received, organized, and maintained shipments through inventory services.

• Prospect and find new leads to build a new book of business for the team to outreach
• Create and manage customer accounts by building a repository of leads and opportunities
• Provide complete and tailored solutions to commercial clients to maintain an outstanding relationship with Microsoft
• Maintain an extensive and in-depth knowledge of first party products and solutions in order to highlight the benefits of a complete Microsoft ecosystem on a commercial scale

Scottsdale AZ

• Helped customers discover new Surface products by generating high energy around them
• Participated in off-site trainings with enterprise clients on Microsoft Business applications
• Assisted clients with new device setups and bloatware removal
• Assist customers in discovering, buying, using, and loving Microsoft technology solutions and services
• Consistently achieved and exceeded sales expectations leading the store in revenue

• Recognize needs of consumers to provide personalized solutions
• Developed a strong in-depth knowledge of the Apple first party ecosystem
• Provide quick flexibility between different departments when support was needed
• Obtain out of house knowledge around Apple devices to construct sales pitches and presentations for peers and leadership

• Trainer for new sales associates after onboarding
• Meet and exceed individual sales goals by utilizing customer service and selling skills
• Create a comfortable demo environment to showcase high dollar items
• Unloading and unpacking store deliveries as well as attaching price tags to all store products
• Visuals mapping and making sure all marketing meets criteria to corporate standards

Computer Science, Informatics

Obtaining a Bachelor's degree in Informatics, a branch of Computer Science. On my journey I'll be enrolled in classes pertaining to: Java.

General Studies

Completed general studies and fundamentals of coding

Education record