Randy Mitchell Email & Phone Number

Phoenix, Az

-Manage Backup programs CommVault, IASO SolarWinds, Veeam Off site security for H5 Data Center-Developed and installed various servers.-Install and terminating network cables-Handled shipping and receiving-Consoling servers either VM or Physical.-Supervised configuration of local area network, wide area network and corporate Internet system.-Maintained documentation on configurations and maintenance using component labeling and technical diagrams.

Scottsdale, Arizona, United States

-Domain registration, DNS, Email Setup, CMS installation, User and file permissions-Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.-Helped clients navigate online systems within established frameworks to obtain services.-Delivered fast, friendly and knowledgeable service for routine questions and service complaints.-Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.-Ability to verify accounts, handle and maintain sensitive secure information-Control Panel support, 3rd party application support including but not limited to ecommerce, email applications, text editors, ftp applications and database admins.

Scottsdale, Arizona, United States

-Provided installation support and services to setup, installation, moves, adds, and changes for PC hardware and software-Provided IT support at local and remote audio and videoconferences when needed-Helped end users with hardware, software, cables, networking and operational support requirements in keeping with industry standard practices-Disassembled computer systems to troubleshoot and resolve hardware issues.-Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.

Phoenix, Az

-Manage service request, apartment turnover, customer service, budget management, schedule vendor maintenance, ordering using OPS, managed maintenance technicians and all other task required to maintain superior service for residence-Managed a staff of two employees that performed maintenance updates for incoming tenants, clean up after move out and other repairs for current tenants as needed-Repaired heating/air units for vacant and occupied units throughout the 256 unit property, which includes both two and three story units-Responsible for ordering, installation and repair of all large appliances, hot water heaters and AC units-Responsible for dispatching as well as being dispatched to emergency maintenance issues at other properties as needed-Maintain general units, common areas, pool/pool areas and grounds as required-Repair and replace doors, windows, walls, floor, ceilings, roofs, furniture, cabinetry and remodeling work as required-Re-key and replace locks-Perform plumbing maintenance such as pipes, drains, faucets, disposals, showers and tubs repair or replace, PVC, CPVC and fittings-Replace breakers, ballast and other electrical fixtures including switches and sockets; prevent and trouble shoot possible electric hazards.