Responsible for the resolution of internal customer queries regarding benefits and other internal programs. Gathers and clarifies feedback and other information from internal customers through various methods, researches relevant guidelines, and responds to inquires promptly. In dealing with more complex queries, may be involved with other customers within or across different functions. Provides coaching, influencing, and dispute resolution strategies to managers and other customers regarding company or benefits policies.

Fundamental teaching of audiology, sensitization of students to relate to people with hearing loss.

As customer Service Trainer provided training in all process for frontline and backline new hires, follow up training and process development for all the employees including managers and supervisors, also manage budget for all training activities and traveling inside and outside the country.

As customer service agent helped the customers to solve problems with the deliveries of the packages, customs documentation, and legal import and export regulations.

Attend to patients with different kinds of hearing loss. Hearing conservation plans in different industries, lecture in audiology conferences.