Randy P. Email & Phone Number

United States

United States

North Carolina, United States

Manassas, Virginia, United States

Herndon, Virginia

Clinton, Maryland

Washington D.C. Metro Area

Hired to oversee new internal sales program, as well as, service operation responisbilities.

Washington D.C. Metro Area

Promoted from Raleigh, NC to Woodbridge, VA to take over an under performing branch. Changed the culture and improved profitability.

Hired to relieve the owner of his day-to-day operational control of the company. Developed servicepersonnel and management team to operate more efficiently and effectively. Increased route salesaverage from $2.50 to over $10.00 per rep per week with contest and promotions. Owner decided to sellthe company and the new ownership group would not be continuing employment of management staff.

Hired into their Management Level Training program with intent of taking over branch managementresponsibilities in less than 12 months. Directly managed 6 route personnel and route supportemployee. Focused employees on improving customer service and customer retention as well asinternal customer revenue growth through add-on sales. Achieved all budget requirements for the first 2quarters of 2010. Carried out all company policies and interacted with labor union employees daily.

Hired to re-build and develop the Raleigh Branch from its failed former manager. Enforced policies thatwere being disregarded and turned over most of the route force to achieve a higher quality employee andto achieve growth and service goals. Inherited a P&L that was not going to be achieved in 2008 by over 30% but closed the gap by over 13% to have a final miss of only 17%. Grew top and bottom line metrics by 8% during first quarter of 2009 prior to a companywide 15% reduction in force (RIF

Hired to grow, repair, and develop the Raleigh Branch in every aspect of managerial oversight. Thebranch was literally on the verge of ceasing operations at the time of my employment. Managed all day-to-day service and sales operations with 18 employees at time of departure. Grew top line revenues from $360 thousand annually to $1.8 million annually in less than three years. Increased profitability from 6% to over 14.5% in 2007 and was on budget to achieve 16% in 2008. In 2007 received top branch award for Service and Sales Excellence. Trained all sales reps entering the branch as well as several General Managers that came on board in 2006-2008. Routinely developed sales contest, company best practices, and standard operating procedures for the company. Successfully achieved P&L/Budget all three years.

(promoted from route in 1998) Successfully managed 7 primary route man and 1 Assistant District Manager while maintainingcommunications with 14 secondary routes along with the other 3 District Managers and their Assistants.Operated the #1 District in the region for the last 3 years in this position. District carried the highest perrep sales average during the same period. Consistently finished in the top 10% in the company for eachsales contest held during the year. Maintained the highest route efficiency percentages in the region andranked in the top 10 in the company from 2000-2004. Appointed the "Training Manager" from 2002 to2004 for my excellence in training of route personnel.

This position required organization, efficiency, and self-motivation. The main objectives daily were delivering clean linens, picking up soiled linens, and service. In this position many skills were sharpened, such as, listening to a variety of customer needs, prioritizing daily work, keeping accurate records and notes, salesmanship, having a "can do" attitude, and being reliable and consistent. Some accomplishments were: finishing first or second in all sales contests during time on route, having an $8.00 weekly sales average for 1996 business year.