Randy Potgiesser Email & Phone Number

Remote

--Work remotely with development teams in Colorado, India and Russia to identify and report bugs, perform root cause analysis and live troubleshoot update solutions.--Write, modify and implement test cases in TestRail and SWORD.--Document and collaborate debugging through Jira.--Identify automation opportunities from test cases/subject matter experts and develop script library.--Identify, prioritize and assign defects to appropriate developer/team, manage deadlines, test fixes.--Install racks of cable boxes, modems, routers and servers in 15 states from California to Maine.--Coordinate access to often remote or unmanned locations, order and maintain equipment from internal and external sources--Testing on site, train local staff, and set up remote access to allow for continued updates and testing.

Install and repair AT&T residential and business IP services including television, voice and data. Test and evaluate existing customer network and equipment, reuse or replace. Educate customer on DVR, home networking, network clients and other tools.

Developed and implemented new hire orientation and continuing education and monitoring program for Facility Services personnel. Supervised third shift environmental services and maintenance personnel in assigned duties

Troy, Mi

Developed and conducted training programs customized for customer needs. Including OSHA safety, National Electrical Code, Automotive Technology, Technical Writing, Electrical Power Distribution and Maintenance. On site at General Motors North American Planning for 5 years working with subject matter experts on four continents to develop and deploy training during the rollout of GM’s Global Vehicle Development Process. Conducted courses in multiple states, Canada and Mexico.

Various

Planned and monitored maintenance evolutions on nuclear submarines. Supervised and maintained the electrical plant as load dispatcher on a nuclear aircraft carrier.