Develop and implement a safe, efficient, and effective transition plan from existing to new facilities with cohesive supervision over core team and ORAT activities. Deliver organized and focused operational management with an emphasis on planning and readiness for both general and stakeholder specific areas across Kansas City International. Identify opportunities for improvement in building operations/maintenance, inventory, procurement, deployment, and occupancy. . Oversee system training and management of facility end users. ✔ Established working relationships with airlines and government agencies to develop, document, and activate mutually beneficial plans and assisted with the coordination and tracking of the ORAT timeline and master schedule.✔ Demonstrated a thorough understanding of all functional aspects of new and existing facilities in effort to effectively drive aggressive timelines and strategic objectives in collaboration with executive management.✔ Presented key findings to the ORAT Steering Committee and compiled progress reports which identified viable resources and resolved related discrepancies while minimizing the disruption of current operations.✔ Drafted and developed the KCI Concessionaire Design and Construction Process Manuals, Construction Standards Manual, Retail and F&B Design Guidelines, and Tenant Relocation/Terminal Moving Plans.✔ Developed Key Performance Indicators for ORAT and the executive management team and provided guidance for in house development and mechanization of the KPI dashboard.✔ Applied continuous improvements to ISO 2001-compliant document control system for new terminal SOPs/plans.✔ Authored and advanced a focused training plan to allocate, track, train, and monitor contractor-provided/required training for the Airport Owner while also developing curriculum for PMG contractual training.

Served as cross-functional, onsite leader and Pilot in Command of a $100M Airbus 319/320 aircraft. Exercised senior authority in the face of emerging concerns regarding all flight-related operations to ensure safety of all parties and equipment, providing all final decisions while maintaining a favorable company image. Maintained a solid understanding and response to complex, dynamic factors which impacted each flight. Optimized aircraft operations in accordance with company, manufacturer, and Federal Aviation policies and procedures. Advised and mentored First Officers in regard to technique, method, and daily operational activities. Acted as primary security coordinator while in flight.✔ Recognized as Pilot of the Year in 2013 and one of the first 150 certificated pilots in the nation selected to fly the Boeing 787 Dreamliner.

Instructed upper-level undergraduate students in Airline Management and General Aviation (GA) Business Operations courses. Assisted students in analyzation of organization and management techniques and further examined the effects of market research, demand determination, labor relations, and general business operations. ✔ Assessed functions of aviation service businesses regarding finance, revenues/expenses, construction, expansion, safety, and agency regulations.

Led and managed the operational activity of a closely held, high-end office furniture solutions business-to-business provider with $15M+ in annual sales. Oversaw 35 installation and service team members which attended to statewide operations. Established relationships with major contract service providers and drove effective negotiations while ensuring elevated standards of performance. Coordinated logistics and allocated resources for over 20 furniture installation projects each month across the state. Implemented compliant training initiatives for personnel which included proprietary software training. Directed capital improvements and acted as Strategic Planning Manager, researching and developing a three-year strategic business plan which re-engineered the fledgling company enterprise.✔ Doubled service revenue in one year from $1.4M to $2.8M and led efforts in coordinating a well-budgeted, time-sensitive $7M furniture installation project for the Federal government.✔ Negotiated a new freight contract which saved over $200K annually.✔ Developed successful solutions to both short-term and long-term issues related to staffing and audits and managed performance reviews, budget development, and expenses for three store locations.✔ Increased revenue by 11% year over year. Championed, led, and facilitated corporate strategic planning and integrated a WEB-based strategic planning solution which included measures of accountability and tracking of relevant KPI, ✔ Fulfilled role as Sales Manager upon temporary vacancy and achieved $2M in wins through proactive sales strategies, procedures, and processes, results which improved forecasting and revamped the proposal system.✔ Boosted efficiency through introduction and implementation of technology solutions aimed toward electronic job cost accounting/timekeeping, video conferencing, and customer resource management systems.