Randy Stringer Email & Phone Number

Greater Minneapolis-St. Paul Area

Coordinates and integrates with cross-functional (i.e., business and IT) teams to diagnose problems and resolve issues by considering alternatives and recommending solutions that enable clients business and clients. Handle all IT project request and Statement of work for each project.Manage trading partner application and data interface operations with a customer-service oriented approach. Train all IT users on creating Reports, using File import tool, and file correction/reload tool.Oversee application and data interface processes to ensure trading partner is set up accurately and timely. Maintain necessary implementation documents; manage existing applications and data load/extract schedules. Support and update Companion Guide and Implementation Guide documentation. Work with developers to facilitate testing processes and interpret information between technical and business representatives. Maintain solid relationship with trading partners technical representatives including 3rd party relationships.

Minneapolis Mn

• Meet with client’s onsite and via telephone to provide hardware/software installation, configuration and support about the AIMS/CS product.• Plan and coordinate all aspects of the installation including hardware, interfacing with hospital, and training personnel. • Provide training and education to customers on computer, printer, accessories, and AIMS/CS application • Test each release of the product thoroughly, documenting and reporting “bug” incidents

Training doctors office staff on all of the different aspects of the Vital Works system (i.e. Intake/follow up, AP, AR, documentation for meaningful use). Training doctors on how to create and manage SOAP notes and templates for those notes.Help office IT load software on SQL severs for office use.Was first line of support during all training for a client

Provide user-friendly classroom-training, client site training, and materials for Lighthouse1 internal and external clients.Interact effectively with the Lighthouse1 Client Services team to creatively design business processes which support end users in business areas.Work with the Client Services team to access client’s specific training needs and business rules for appropriate preparation of training materials.Partner with the Lighthouse1 Training Manager to effectively utilize MindFlash software to deliver training to our internal and external clients.Develop User Guides and Quick Reference Cards specific to client’s software model.Develop and revise training data and exercise to support training of client’s specific software.Educate clients and employees on specified Lighthouse1 products.Create training scripts for web-based content.

Deliver instructor-led training in-house or client site on Achieve software products in a variety of classroom settings, and according to the standard Achieve training curricula.Assist in designing and developing training curricula and self-directed training products for Achieve software productsContact clients to determine their needs, gather pre-training information, and prepare for upcoming training sessions. Communicate with internal resources to gain quick resolution to problems that occur during training and need immediate attentionAssist in training other Achieve trainers and team members on Achieve Software

Software Trainer for RiMS Claims process.