• Lead weekly meetings for a team of 13, coach team on areas of improvement.• Lead entire call center of 65 personnel training in a classroom environment.• Review teams work to identify potential issues, correctness, narratives.• Assist management with qualities and special projects process updates, issues, and rewrites.

• Provide technical support by troubleshooting hardware and software issue by phone or remote access.• Document and manage to SOPs and IT policies• Troubleshoot and maintain IP security camera systems.• Document, track, and monitor problems to ensure timely resolution.• Monitor networks to ensure security and availability.• Deliver Tier 1 and 2 network ticketing support for over 2000 locations.

Currently a student at the Divergence Academy enrolled in the Cyber Security Professional Penetration Tester program.

• Providing undercover surveillance and assisting with shoplifting apprehensions.• Documenting, generating, and tracking computerized theft reports.• Assisting and representing the park with prosecuting theft cases in accordance with department policies.• Monitoring and evaluating employee observations