Randy Torres Email & Phone Number

West Palm Beach, Fl, Us

West Palm Beach, Florida, United States

I.T. MANAGER, WORD PROCESSING SUPERVISOR Law Offices of Ciklin Lubitz  West Palm Beach, FL 11/1996 – 07/2022Provide day-to-day operational and technical management; schedule, prioritize, and delegate work via a helpdesk ticketing system to a team of 5 professionals. Deploy a solid technical background while communicating instructions to non-technical personnel. Offer office-wide Microsoft Office software support and troubleshooting, training staff on Word, Excel, PowerPoint, and Outlook formatting capabilities. Oversee active directory and administration of network access. Setup, maintain, and manage servers for network infrastructure; deploy approved security systems to reduce company risk and secure confidential information.  Communicate and collaborate with the team on disaster recovery measures and procedures to reduce loss. Create new user accounts and set permissions; train new employees on IT security-related policies and equipment management. Install new computer systems, peripherals (Printers, scanners, etc.), and WiFi support devices across two floors, approximately 15,000 square feet. Time and roll out patches and software upgrades to not interrupt business objectives. Troubleshoot failures, identify the root cause, and offer immediate solutions to interruptions within the network.  Control an inventory holding $5,000 in replacement parts while managing a budget of $20,000 in purchasing power to keep up with technology advancements.

• Oversee the daily workflow of the word processing staff and equipment.• Provide training to word processing staff.• Prioritize tasks and delegate when appropriate.• Conduct performance evaluations that are timely and constructive.• Provide and/or facilitate efficient and accurate document preparation services to operating departments.• Identify and communicate or implement changes and recommendations to improve the document preparation process.• Proficient with Microsoft Office Suite or related software.