Randy Tran Email & Phone Number

Client Services Specialist II User Support Desk Onboarding Lead- Provide new customers with onboarding material.- Conduct onboarding calls with new customers.Coordinates daily activation process with onboarding team.Creates client facing collateral, videos, and presentations for SAP Concur.Contributor for attrition projects and prediction modeling.

Eden Prairie, Minnesota

User Support Desk for Concur Travel and ExpenseProvides quality first tier support, including assistance with service features, reports, and payment inquiries.Follow-up calls on cases as necessary and escalating appropriately as determined by call flow processes to resolve issues. Provides additional duties as deemed necessary to achieve and produce a high quality support solution.

Minneapolis, Mn & Fort Myers, Fl

Coordinate vault duties, ordering money, department petty cash, assist with day-of-game cashiering, worked with accounting to ensure vault is properly balanced and properly deposit funds to the bank.Build customer relationship by selling tickets, providing will-call tickets, setting up complimentary ticket requests, and exchanging tickets for accessible seating.Processed Champions Club, Internal, Season, Phone, Web, and Group ticket transactions.Reconciled complimentary tickets… Show more Coordinate vault duties, ordering money, department petty cash, assist with day-of-game cashiering, worked with accounting to ensure vault is properly balanced and properly deposit funds to the bank.Build customer relationship by selling tickets, providing will-call tickets, setting up complimentary ticket requests, and exchanging tickets for accessible seating.Processed Champions Club, Internal, Season, Phone, Web, and Group ticket transactions.Reconciled complimentary tickets usage for every MLB game. Created collateral for Spring Training, TwinsFest, and other ticket office events.Assisted in planning year to year Spring Training budget. Coordinated attendance records for Regular and Spring Training seasons. Tracked year to year capacity for CenturyLink Sports Complex.Worked with Provenue ticketing system for selling tickets, testing, adding/remove issues, and day to day flow.Arranged and distributed invoices for spring training, season, and playoff tickets.Assist sales department representatives with managing season ticket holder accounts. Supervised and provided technical assistance to interns and day-of-game staff.Helped during game day walk ups, fixed bundled ticketing with GiveX, and dealt with any unhappy customers. Show less

Greater Minneapolis-St. Paul Area

Coordinate vault duties, ordering money, department petty cash, assist with day-of-game cashiering, worked with accounting to ensure vault is properly balanced and properly deposit funds to the bank.Build customer relationship by selling tickets, providing will-call tickets, setting up complimentary ticket requests, and exchanging tickets for accessible seating.Processed Champions Club, Internal, Season, Phone, Web, and Group ticket transactions.Assisted in answering of phone calls… Show more Coordinate vault duties, ordering money, department petty cash, assist with day-of-game cashiering, worked with accounting to ensure vault is properly balanced and properly deposit funds to the bank.Build customer relationship by selling tickets, providing will-call tickets, setting up complimentary ticket requests, and exchanging tickets for accessible seating.Processed Champions Club, Internal, Season, Phone, Web, and Group ticket transactions.Assisted in answering of phone calls and inputted scheduling calendar for Senior Director, Director, Supervisors, and Coordinators.Created collateral for Spring Training, TwinsFest, and other ticket office events.Worked with Provenue.com ticketing system for selling tickets, testing, adding/remove issues, and day to day flow.Arranged and distributed invoices for spring training, season, and playoff tickets.Assist sales department representatives with managing season ticket holder accounts. Coordinated ticket office storage system and rainout exchanging. Maintained inventory for ticket booths and front ticket windows.Supervised and provided technical assistance to interns and day-of-game staffMaintained daily office duties like outgoing mail, inter-office mailing, bulk mailing and applied postage payments with Dazzle and Endicia postage service.Helped during game day walk ups, fixed bundled ticketing with GiveX, and dealt with any unhappy customers. Show less

Managed ticket holder relations by selling tickets, providing will-call tickets, setting up complimentary ticket requests, exchanging tickets, and assisting with day-of-game cashiering, including balancing the vaultProcessed season, phone, web, and group ticket transactionsAssisted in answering of phone calls and inputted scheduling of calendar for Manager, Supervisor, and CoordinatorsWorked with Provenue.com ticketing system, Dazzle and Endicia postage service, and… Show more Managed ticket holder relations by selling tickets, providing will-call tickets, setting up complimentary ticket requests, exchanging tickets, and assisting with day-of-game cashiering, including balancing the vaultProcessed season, phone, web, and group ticket transactionsAssisted in answering of phone calls and inputted scheduling of calendar for Manager, Supervisor, and CoordinatorsWorked with Provenue.com ticketing system, Dazzle and Endicia postage service, and givex.com.Arranged and distributed invoices for spring training, season, and playoff ticketsAssisted sales department representatives with managing season ticket holder accounts Coordinated files and databases for Bonus Exchange, Live Exchange, Donation, Twinsfest, and Autograph PartyMaintained inventory for ticket booths and front ticket windowsSupervised and provided technical assistance to interns and day-of-game staffMaintained daily office duties like outgoing mail, inter office mailing, bulk mailing and applied postage payments. Show less

Implemented between-innings promotions with Game Day Promotions CrewContributed creative concepts for strategic promotional effortsCoordinated visual baseball elements aligned to each game's promotions and themes.

Bachelor'S, Marketing

Activities and Societies: American Marketing Association

Associate, Marketing Design