Randy West Email & Phone Number

• As Program Manager:
• Manage Revenue Reporting and Forecasting: Oversee the financial reporting and forecasting for approximately 20 projects, achieving a combined average revenue of $2 million per quarter.
• Update Forecasting Reports: Collaborate with financial analysts and account teams to maintain and update forecasting reports, ensuring transparency and providing valuable insights for decision-making.
• Support Project Managers: Provide guidance and assistance to project managers, helping with de-escalation and resource reassignments to ensure smooth project execution.
• Team Collaboration and Onboarding: Work with vendors, sales, and account teams to identify, interview, and onboard contracted support resources, building high-performing teams that deliver exceptional results.As.
• Develop Project Plans: Created comprehensive project plans and facilitated meetings to ensure effective communication and coordination among stakeholders.

• Supported our delivery teams and provided expertise across a variety of project engagements. This client-facing role included regular interactions with multiple clients throughout the life cycle of the engagements..
• Drove the design and architecture of complex cloud systems and infrastructure.
• Implemented secure cloud solutions for a broad range of customers.
• Provided technical expertise in the areas of Azure and other Microsoft solutions.
• Facilitate the deployment of cloud services, automation, and continuous delivery pipelines.
• Maintained a high level of customer satisfaction through effective delivery of our services.

Remote

• Support Anthem’s Government Business Division (GBD) as sole advocate into Infrastructure. Drive creation, planning, execution, and closure of deliverables that involve resources or IT infrastructure changes. Contribute.
• Organize daily scrum meetings for high priority requests, reducing delivery time up to 70%.
• Foster and maintain positive relationships with customers to manage expectations and build on process improvements, substantially decreasing escalations.
• Track and provided status, metrics, and reports for business and IT customers using technologies such as Kanban, SharePoint, and Excel, recognizing and resolving delivery issues quickly.
• Integrated multiple new business organizations into the infrastructure work intake process by creating process documentation, monitored implementation, and continuous improvement.
• Established process to integrate individual and group security provisioning within server build activities, providing usable hardware at delivery time.

Worked with a team to provide support for Intranet/Internet environment. As the company has continued to grow, moved into project team to design, spec, and build Anthem’s long term e-business environment. Project work includes design, implementation and troubleshooting of Anthem's e-business infrastructure. That role turned to a support role.

Acted as lead for the eMessaging Services team in Ohio. I was also brought into Anthem to improve the design and administration of their mail system in Ohio. Work included consolidation of mail routers, and conversion of OS/2 Warp 3 to Windows NT for routers. Created scripts for after hours batch maintenance of the mail database, as well as redesign of the.

A subsidiary of American General Corp, AGF is one of the leading providers of financial services. Led a group of network administrators in support of NetWare and NT servers, cc:Mail and Microsoft Exchange. Worked on projects such as server migration and consolidation; conversion of Windows 3.1 machines to Windows NT and 95; upgrade of server backup.

Scott Consulting Engineers was a small-sized civil engineering consulting firm offering a range of civil engineering, land surveying, and land use development and planning services to public and private clients. Lead the effort to complete Netware environment redesign and expansion and to relocate the existing network to the new office location when the.

Master Of Business Administration - Mba, Information Technology

Bs, Industrial Management, W/ Computer Information Systems (Minor)

Activities and Societies: Member Tau Kappa Epsilon