Randy Rodriguez Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Florida, United States

Jacksonville, Florida, United States

• Deliver strategic guidance to the company owners with actionable data (profit/loss, break-even analysis, market expansion vs. optimization, contractor vs. in-house labor costing).
• Manage a team overseeing contractor billing validation, client invoicing and revenue assurance collection.
• Design Excel templates and reports streamlining daily business processes and data cleanup.
• Serve as subject matter expert on the company’s workforce and project management system of record (PenguinData) and various client data platforms (Salesforce, Quickbase, Workforce Logic, SharePoint).

Montvale, New Jersey, United States

• Strategic partner to a Big 4 accounting/audit firm (and other Financial Services and Pharma companies) on contingent workforce analytics.
• Provided guidance on workforce planning and cost savings through data and business analysis.
• Delivered robust business intelligence dashboards enabling clients to monitor KPIs and reach actionable conclusions.
• Provided market intelligence and industry insights assessing impacts to the business.
• Identified areas for business process improvement.
• Managed cross-functional projects delivering unique, value-added solutions to complex challenges.

Fort Lee, New Jersey, United States

• Served as a data and product management information expert to the wireless business division.
• Created and managed product analytics reports (comprising 500K+ data points) for daily and project-based analysis.
• Ran and delivered ad-hoc reports enabling managers in sales, marketing, operations, finance and customer service to make better, quantified business decisions.
• Worked closely with IT teams to automate report processes and create Business Intelligence dashboards.

Fort Lee, New Jersey, United States

• Initiated strategy formulation using SWOT analysis, environmental scanning, and competitive intelligence.
• Facilitated a 10+ member cross-functional team on setting SMART goals and identifying target users.
• Identified relevant key performance indicators (KPIs) and targets with senior management.
• Designed 5+ dynamic Excel workbooks to effortlessly track and present KPI performances against targets.
• Gained top-management buy-in to deliver an annual business strategy communication session for 300+ employees.Other Projects:
• Conducted market research in telecom-related industries on trends, technologies, competitors and opportunities.

Fort Lee, New Jersey, United States

• Wrote and maintained several information security policies (in collaboration with HR and Legal) to promote a secure working environment and increase organization-wide compliance.
• Created and delivered quarterly web-based information security training to 300+ employees, reinforcing common practices for keeping confidential information assets secure.

Fort Lee, New Jersey, United States

• Actively managed the quality and cost of all international long distance traffic on the company’s network.
• Trained and supervised a team of 3 analysts to troubleshoot issues, maintain quality consistent with industry benchmarks and reduce costs based on rates and pricing.
• Improved daily team productivity by 30 minutes by creating several Excel macro reports.
• Preserved relationships for account/sales managers by working in depth with IT for timely issue resolutions

Fort Lee, New Jersey, United States

• Supervised customer service representatives at the call center.
• Monitored, evaluated, and developed representatives’ customer-serving talents.
• Recovered customer satisfaction by resolving complaints and concerns escalated to the supervisor level.