Randy Burke Email and Phone Number
As an experienced operations executive, I successfully enable competitive advantage, operational excellence, and sustainable growth through collaboration, systems, processes, and talent development. Leveraging advanced communication and relationship-building skills, I establish and execute strategies that maximize revenues and KPIs, strengthen customer and employee experience, and drive process improvements across multiple regions. I am solutions-driven with solid credentials in directing operational, organizational, and financial activities while encouraging a culture of learning and growth.KEY HIGHLIGHTS INCLUDE► Directed sales growth of 20%+ over previous 5 years with stable profitability, repeatedly outperforming corporate goals. ► Established and managed relationship with Quantum Services’ largest client, Sheetz, growing business 325% ($400K to $1.7M) and 4th largest client, United Refining ($850K in annual sales), consistently hitting profitability targets YoY.► Retained 100% of clients over 20+ years while securing new business through referrals by assembling process improvement team, driving client-centric partnerships, and advocating customer-first mindset.► Strengthened collaboration, accountability, resource allocation, performance, and overall results across 75+ divisions by developing and implementing a systematic review, collaboration, and impact process.► Boosted employee retention 20% within 1st year of designing and deploying 12-week new hire onboarding and ongoing training program while improving productivity and service delivery via creation of new field-based specialist roles.► Improved business capacity and employee experience by developing, executing, and leading succession planning and internal mobility strategy, including career development opportunities and mentorship program.► Enhanced employee engagement and experience through ongoing training, upskilling, reskilling, weekly recognition, biannual retreats, and annual division site visits while hiring and retaining world-class talent.
Harbor Freight Tools
View- Website:
- harborfreight.com
- Employees:
- 7778
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Logistics ManagerHarbor Freight Tools Jun 2023 - PresentColumbus, Ohio Metropolitan Area
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Vice President: Operations - Senior Client ManagerQuantum Services Oct 1985 - Oct 2022Columbus OhQuantum Services | Vice President | Mar 2019 - Oct 2022♦ Shaped and implemented strategies, processes, systems, and budgets to sustain growth and profitability.♦ Developed operational goals and targets, converting strategic business plans into replicable, consistent success formulas.♦ Motivated, mentored, and coached 10 operations/sales professionals and emerging talent enterprise-wide.♦ Drove revenues and added service value by developing and maintaining… Show more Quantum Services | Vice President | Mar 2019 - Oct 2022♦ Shaped and implemented strategies, processes, systems, and budgets to sustain growth and profitability.♦ Developed operational goals and targets, converting strategic business plans into replicable, consistent success formulas.♦ Motivated, mentored, and coached 10 operations/sales professionals and emerging talent enterprise-wide.♦ Drove revenues and added service value by developing and maintaining relationships with key strategic clients.♦ Designed dynamic operations structure, adapting to evolving changes, including COVID-19 pandemic.Quantum Services | Vice President Operations | Oct 1999 - Mar 2019♦ Engaged, developed, and led 10+ operations team members nationwide to fuel growth, client service, and profitability.♦ Controlled operations overhead resources and field structure to deliver localized service to nationwide client base.♦ Accelerated profitability through efficient, effective operations structure and execution of systems and processes.♦ Maximized operations and field employee retention through ongoing development opportunities.Quantum Services | Vice President Sales | Sep 1997 - Oct 1999♦ Introduced sales strategies and approaches to attract, secure, and retain strategic clients.♦ Executed successful sales processes to grow business in alignment with corporate sales objectives.♦ Headed planning and execution of new business transitions and represented company at industry trade events.Quantum Services | Director Operations - Division Manager - Audit Supervisor | Oct 1985 - Sep 1997♦ Owned operational, client, retention, and corporate growth goals across 76 divisions as Director of Operations.♦ Managed all facets of client service for 4 divisions (Huntington, Roanoke, Toledo, Lexington) as Division Manager.♦ Energized and led field-based audit teams to conduct physical inventories as Audit Supervisor. Show less
Randy Burke Education Details
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Accounting & Music Performance -
Disney InstituteOrganizational Leadership Excellence -
Deming InstituteSystem Of Profound Knowledge
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American Management Association Leadership & Competency Program
Frequently Asked Questions about Randy Burke
What company does Randy Burke work for?
Randy Burke works for Harbor Freight Tools
What is Randy Burke's role at the current company?
Randy Burke's current role is Game-Changing Operations Executive: Helping Organizations Achieve a Competitive Advantage through Collaboration, Systems, Processes, and Talent Engagement.
What schools did Randy Burke attend?
Randy Burke attended Marshall University, Disney Institute, Deming Institute, American Management Association Leadership & Competency Program.
Who are Randy Burke's colleagues?
Randy Burke's colleagues are Steve Everett, Justin Lester, Myron Lewis, Carlton Commodore, Dwayne Reid, Willie Crawford, Tristen Lambert.
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