Randy Marcus Email & Phone Number

Greater Tampa Bay Area

A Medicare Insurance Broker representing National and Regional Medicare insurance carriers in 22 states. Consulting and Supporting Medicare eligible beneficiaries with Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and Ancillary Products ( Dental, Vision, Hearing, Hospital Indemnity and Annuities, etc)

Clearwater, FL

• Ensured smooth workflow by directing daily operations and leading 22-member team of customer care agents, overseeing both inbound and outbound interactions in call center environment.
• Executed client engagement outreach campaign, yielding 15% decrease in pre-/post-effective cancellations, while concurrently boosting client placement rate by 14%.
• Spearheaded new product initiatives in medication Management and value based care referrals, resulting in 4% increase in add-on revenue through post-sale campaign efforts.
• Directed continuous team process improvement initiatives with IT and other cross-functional teams that significantly contributed to a 23% year over year productivity increase.
• Led cross-functional teams to enhance HIPAA and industry compliance, reducing client and carrier grievances by 95%.
• Developed key performance indicators that consistently enabled effective management of department and company performance goals

Tampa/St. Petersburg, Florida Area

• A leading national direct marketing firm offering comprehensive print, mobile and online advertising solutions for both business and consumer needs.Directed recruitment efforts, sales strategy development, training.
• Increased annual digital revenue growth by 25% to $1.4M by promoting, training, and supporting specific online research tools for franchise sales networks.
• Handpicked by senior management to spearhead large format media sales, consistently surpassing network revenue and total franchise participation targets by 17%, achieving an annual revenue exceeding $900K for three.

Boca Raton, FL

• Integrated mobile SMS Software as a Service (SaaS) company that assists business communications with consumers on their mobile device
• Consistent mobile growth and renewal of all eligible annual contracts, resulted in increased revenue of 120% during tenure.
• Performed Project Management and Technical delivery for complex mobile integration applications.
• Designed and delivered custom training and support curriculum for leading Media organization. These practices resulted in over 50% improvement of mobile sales revenue for previously low producing business units.

Boca Raton, FL

• Exceeded new sales goals at 127% through proactive prospecting, needs analysis and successful closures across all corporate levels. Additionally, grew existing sales by 21%, reaching an annual total over $1.5M, through.
• Secured Best Buy as our inaugural major retail client through skillful navigation of the RFP process. Collaborated effectively with C-level executives and cross-functional teams, culminating in the negotiation and.

Tampa, Florida, United States

• Software Quality Assurance Consulting & Staffing Provider.Regional Client Services ManagerImplemented Quality Assurance Resources and Assessment services to Fortune 500 organizations such as Disney Internet Group.
• Generated $500K (107%) in annual billable revenue through prospecting and sales efforts

Employed by Brightpoint Advanced Wireless Services, which delivered end-to-end solutions for network operators, manufacturers, VARs and other wireless channel partners who are bringing advanced wireless products and services to their clients

Greater Tampa Bay Area

Wholesale carrier's carrier selling Dark Fiber, SONET, OC-64

Tampa

Began career as Customer Service Executive and progressed to Field Marketing Specialist as well as National Account Manager.