A Management Professional in Customer Relations, Operations Management, and Business Development who transforms challenging situations into solid solutions that contain costs, build profit and market share, improve operational processes, and leverage strategic relations with decision makers. With a Masters degree in Business Administration, recognized as a results oriented consultant and respected leader with integrity and an interactive, decisive, and motivational style.Specialties: Advertising, arbitration, business administration, coaching, cost control, credit analysis, customer relations, customer satisfaction, customer service, directing, financial, focus, information systems, leadership training, legal, market planning, marketing, organizational skills, personnel, process engineering, promotional materials, quality control, retail, sales, sales training, teamwork, technical training.