• Assist 200+ sales representatives and 300+ service technicians with system and network issues• Diagnose, repair and install hardware/software on computers, tablets, cellphones (Windows, Android, and Apple)• Identify network connection issues and make all necessary repairs• Communicate with IOS and Android developers on testing new app/website builds and productions plans• Maintain an active domain and Microsoft Azure domain at the corporate office• Configure and set-up… Show more • Assist 200+ sales representatives and 300+ service technicians with system and network issues• Diagnose, repair and install hardware/software on computers, tablets, cellphones (Windows, Android, and Apple)• Identify network connection issues and make all necessary repairs• Communicate with IOS and Android developers on testing new app/website builds and productions plans• Maintain an active domain and Microsoft Azure domain at the corporate office• Configure and set-up various security permissions and cloning those permissions to other computers Show less

• Data Analyst, Auditing, Process Improvement, Brand Unification, Quality Control, Accountability.• Process excellence, Optimizing operations, productivity in all Departments.,• Designed and implemented programs focus in customer and employee retention.• Tracking, gathering, organizing and presenting results to executives.

• Managed Sales and Operations processes for orders covering West Coast.• Acting Sales Rep for WA, OR, Mexico and Export Customers• Supported 100 + Sales Representatives spanning multiple sales agencies.• Process inbound calls and emails to assist Customers, Reps and Associates.• Designed complex Excel tools to assist in job performance then used in house and other offices.• Processed orders, Data entry using SAP and Salesforce.• Production scheduling.

• Recognized for my Sales performance and awarded a fully paid cruise.• Excelled in Marketing strategies (Social media, direct mail, online capture, lead generation)• Approached businesses and organizations in person, set up appointments and gave presentations to executives and decision makers.• Attended local chamber events. Became a well-known face to leaders in the community.

Started out as a fireplace installer, over time was recognized for my productivity and promoted to fireplace manager. This put me in charge of scheduling while keeping prior duties. Showed an active interest in advancement and became NFI certified by the national fireplace institute. During the 2008 housing crash my entire team was let go as I managed the position alone. Moved on do to reduced hours in a poor economy.* Installed and inspected fireplaces in both new construction and existing… Show more Started out as a fireplace installer, over time was recognized for my productivity and promoted to fireplace manager. This put me in charge of scheduling while keeping prior duties. Showed an active interest in advancement and became NFI certified by the national fireplace institute. During the 2008 housing crash my entire team was let go as I managed the position alone. Moved on do to reduced hours in a poor economy.* Installed and inspected fireplaces in both new construction and existing homes.* Set up duties and routes for the Branch instillation crew* Tested Certified by National Fireplace Institute (NFI)* Assisted customers via phone and in person, troubleshooting and repair. Show less

Received recognition for quality and speed in pulling customer orders. While, 100% output was considered excellent work, my numbers averaged 140% - 180% which was all tracked on wrist mounted scan devices. I broke productivity records and empowering those around me. My performance netted me 2.00 to 4.00 dollars per hour in bonus earnings. In fact, it was because of myself and a few others, True Serve ending up initiating a location wide "buy out" bonus to all the employees. Where… Show more Received recognition for quality and speed in pulling customer orders. While, 100% output was considered excellent work, my numbers averaged 140% - 180% which was all tracked on wrist mounted scan devices. I broke productivity records and empowering those around me. My performance netted me 2.00 to 4.00 dollars per hour in bonus earnings. In fact, it was because of myself and a few others, True Serve ending up initiating a location wide "buy out" bonus to all the employees. Where they gave us all a bonus check simply to justify making it more difficult to hit those numbers.Responsibilities• Pulled customers orders in preset time allotments, timed by wrist mounted computers systems. • Operated counter balance lifts, motorized pallet jacks, and fork lifts• 4 years - Equipment Operator/Quality and Productivity Show less