Randy Hedrick Email & Phone Number

Mansfield, Gb

United States

Central Ohio Region

Owner and manager of this home improvement/property management company, delivering quality additions and improvements on residential properties. We provide repairs to all parts of our customers properties from the roof to the foundation. We also provide property management and maintenance services to rental property owners in the Mansfield and Columbus areas.

Central Ohio

Self employed IT consultant providing contracted support to businesses needing infrastructure maintenance and deployments as well as project management support. Focused on cost reduction through process improvement and new technology.

Level III engineering support for Video Entertainment KIOSKs. Managed 400 KIOSKs across a 5 state area. Improved availability up-time from 78.5% to >99% in 6 months.- Reduced required on-site maintenance to <3% through the implementation of remote management tools and preventive maintenance.

Manage 15 direct employees delivering IT services to a 400 bed, 5 site, regional hospital. Set strategic direction for organization based on clinical and administration goals. Delivered core IT services; Network, Mail, File Services and Intra/Internet capabilities. Provided support for clinical systems including patient monitoring and patient imaging (PACS). Provide support for Health Information System application development team. Managed Call Center, PC Services, Datacenter, Network and Server Administration in a Windows, Unix, and VMS environment.

Manage 58 IT employees with 5 direct reports, responsible for application development, server and data center administration, network, desktop and helpdesk support. Define and manage IT business objectives and services for this 1500 employee 20 site telecommunications product division. Manage IT cost structures as part of the $500M P&L. Interface with multiple business units, Engineering, Manufacturing, Finance, Sales, and Administration to ensure IT objectives and projects align with departmental goals. Support a mixed environment including Intel, DEC, and Sun systems. Develop custom applications to meet customer business needs.

Manage rapid design and integration of IT systems for newly acquired product engineering companies. I performed initial discovery, analysis, design, integration proposals, budget, timelines and subsequent execution of engineering systems integration. Manage multiple indirect cross functional IT teams to ensure the smooth integration of IT systems and core capabilities. Ensure the legal transition of intellectual property associated with the acquisition. Establish IT organization and reporting lines for new employees. Produce regular progress reports for Capital Acquisitions Committee. Completed 3 large acquisition projects in 2 years and managed response program for 9/11 Ground Zero efforts.

Manage 70 IT employees with 11 direct reports responsible for design, implementation, and operation of an N+1 datacenter, providing custom hosted and co-location internet services to for revenue customers. This included WAN/LAN, VPN, traffic balancing, and network security, as well as Unix/Solaris and Windows2000, Microsoft and Oracle Databases and IIS and Apache administration. Completed Greenfield 100k sq/ft datacenter fit-up on schedule and within budget. Designed and integrated more than 100 customer configurations. Recognized as top engineering team in the division.

Managed 20 IT employees responsible for administration of more than 500 servers across a 10 site district. Manage a mixed environment of Windows, Unix and VMS environments. Implemented a Change Control program that reduced unscheduled downtime by more than 50%. Track service delivery performance through quality indicators. Maintained an average service availability of 99.97%. Drove standardization program to reduce administration and equipment costs. Reduced Operational cost 10% annually. Implemented IT services governance program to reduce IT burden by more than $1M annually. Managed multiple projects to upgrade and patch OS.. Managed US region Y2K readiness program.

Working manager of Client/Server engineering group with 5 direct reports, responsible for establishing company wide standards and evaluation of vendor HW/SW. Authored standard configuration and operational procedures. Act as 3rd level support to lower level operations staff supporting Windows, Unix, Banyan, Novell, VMS, Pathworks and network systems. Managed 8000 client OS migration exceeding schedules, Early adopter of new network operating systems. Banyan, WindowsNT, Windows for Workgroups, Windows95, Windows NT Workstation. Automated 60 client configuration builds. Developed training program for new hire IT technicians.

Site Manager for remote field service office, providing on-site technical support to for revenue contract customers. Responded to customer service requests and ensured performance to contract. Engineering and government contract customers. Resigned 100% of contract customers for 5 consecutive years. Consistently met contractual timelines and deliverables. Completed Unix upgrades across 200 mini servers on schedule.