Randy Lloyd Email & Phone Number

United States

United States

- IT System Administrator - March 2014 – Present - Desktop Systems Support - April 2010 – March 2014 • Administrate/maintain Retrospect backup servers and clientso Build Retrospect for Mac Servers o Write all Retrospect scriptso Keep server/client software up to dateo Keep track of all systems being backed up o Resolve any issues server/client sideo Maintain backup inventory• Front end support of all Networker backups• Onboard all new hires that will be using Windows and/or Mac systems • First point of contact for all general IT needs whether in person, via email, the phone (Skype for Business) or Service Now. This includes:o All our Windows and our Mac (currently High Sierra – Mojave) user’s needso Trouble shooting all supported software, system and network issueso Support Microsoft Office O365 for Windows and Mac, including Skype for Business o Support all User Active Directory password issues, e.g. resets, lockoutso Support all conference room computer and A/V needs (PC’s, Polycom, Skype 4 business, display connections)o Maintain all office printers/scanners• Responsible for all Windows and Mac system builds, deployments, updates, and maintenance• Part of our O365 rollout, including upgrading our phone system to Skype for Business.• Create and maintain all Windows and Mac system images.• Handle all Windows and Mac 3rd party software deployments and in some cases updates.• Document all system builds, software installations and keep track of all software licensing via Confluence.• Maintain system inventory o Maintain our master host listo Report all deployed, returned and recycled systems to Finance• Work with vendors to get competitive quotes for all IT purchases• Work as part of a team to determine system policy, how software role outs are to take place, Etc. • Manage the coordination of all user moves on the IT end (Network and System related)

Norwood, Massachusetts, Us

(contract)• Provided technical support in person, via e-mail, telephone and via remote connection to CCS employees• Troubleshot and repaired numerous computer and network connection relate issues as well as Avaya phone system.• Answered Help Desk tickets via FootPrints, resolving them in a timely manner.• Created security badges for CCS employees.• Supported Microsoft Office applications• Maintained Konica printers• Built and updated Computer images for a variety a computer models and user levels.• Installed and maintained various software applications including Ensemble Pro and Facs Workstation.Built and updated Computer images for a variety a computer models and user levels.Install and maintain various software applications including Ensemble Pro and Facs Workstation.

Burlington, Ma, Us

• Provided support to Avid’s Media Composer customers solving related software and hardware issues via telephone and email • Made note of all case solutions for documentation in Avid’s Knowledge Base.• Recreated software and hardware related errors and bugs in Windows/Macintosh environment both individually and as part of a team.• Solved costumer software and hardware issue individually and as part of a team• Worked with customers teaching them how to use Media Composer and it’s related software and hardware effectively• Handled customer warranty replacements

Burlington, Ma, Us

• Answered Warranty Support questions via e-mail and filed them in SAP• Shot, created graphics and edited training videos for the Avid Learning Excellerator (ALEX)

Fitchburg, Ma, Us

• Supported users via telephone, e-mail and in-person.• Provided computer maintenance and repair (OS and hardware) on both Macintosh and Windows systems.• Supported Microsoft Office applications• Handled on-call technical services for all hardware and software related issues for end users.• Organized the disposal of outdated IT equipment.• Built and deployed iMac systems for FSU’s first ever Mac lab.

B.S., Communications Media; Video Production

A.S., Broadcast And Telecommunications