Randy Markland Email and Phone Number
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Forward-thinking and intuitive professional with a history of leading diverse business and manufacturing operations to success through expert management of teams and activities. Instrumental in driving customer satisfaction levels by proactively mentoring and training personnel in delivery of quality and consistent service. Strong business and financial management background, with a recognized ability to lead major initiatives that produce new opportunities for growth and revenue. Skilled at identifying and mentoring high-potential employees into new and influential leadership roles.Specialties: Regional Operations Management Team Building & Leadership Strategic PlanningMulti-state Business Management Budget Development P&L Management Media & Public Relations Customer Service Project Management Staff Mentoring & Development MS Office Lotus Notes
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Technical Writer-Content ComplianceSource AdvisorsFort Worth, Tx, Us
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Technical Writer-Content ComplianceSource Advisors Mar 2019 - PresentFort Worth, Tx -
Region Service Manager-RetiredDecisionone Nov 2011 - Feb 2019Fort Worth, TxDirect IT support operations for South-central states by partnering with multiple national customers to develop service proposals, resolve service issues, and plan customer support activities. Provided management oversight of four Area Service Managers supporting central US. Provided staffing to meet specific needs, from equipment installations to dedicated on-site presence. Optimized team performance through strategic selection and development of technician leads, who provided strong local leadership and mentoring to junior employees. -
Area Service ManagerDecisionone Jan 1999 - Nov 2009Spearheaded team of 30 Customer Service Engineers delivering dedicated round-the-clock maintenance of Sun Microsystems equipment for Sun customers across 7 states. Partnered with Sun leadership to develop service proposals, resolve service issues, and plan customer support activities. Provided staffing to meet specific needs, from equipment installations to dedicated on-site presenceSelected HighlightsGrew business 200% over 10 years by driving teams to deliver the highest quality customer service.Optimized team performance through strategic selection and development of technician leads, who provided strong local leadership and mentoring to junior employees. Expertly managed high-priority project that brought in $5.6M in new revenue - coordinated internal team in effort to integrate a new business segment that required interview and hire of 48 new employees within a 30-day window.
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Branch ManagerDecisionone Jan 1995 - Jan 1999Drove support operations for airline and travel industry customers in Dallas/Fort Worth, including American Airlines and Sabre Travel Services, leading team of 2 Service Delivery Managers and 27 Customer Service Engineers. Optimized satisfaction by defining goals and creating strategies to fulfill service agreements - developed targeted tools and metrics and delivered firsthand coaching and support. Selected HighlightsExpanded corporate customer base by co-directing nationwide integration of new business segment into the organization.Ensured the highest levels of satisfaction by proactively building a dedicated, top-performing team focused on meeting and exceeding customer requirements and corporate goals.Continuously developed strong leaders; identified, mentored, and elevated 2 technicians into vital Service Delivery Manager positions.
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Regional Business ManagerDecisionone Jan 1987 - Jan 1995Piloted key administrative activities for 7 offices in 5 states, including development of annual budgets and monthly P&L reconciliation, as well as contract processing, accounts receivable oversight, and dispatching of services. Optimized spending and fiscal management through creation of a running 3-month forecast. Orchestrated integration of new systems to advance capabilities and introduced training sessions to build staff knowledge. Encouraged mentoring of newer employee by senior collector.Selected HighlightsSlashed outstanding collections figures by 70% through implementation of key policy and procedure changes, including service refusal for accounts outstanding over 60 days and concentration on clearing all issues past 90 days - consistently led all regions in monthly accounts receivables metrics. Eliminated early service issues with new customers by streamlining contract processing procedures and expediting input of contracts into corporate database.Enhanced performance of area managers through proactive mentoring and education in critical areas including P&L and reconciliation.
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Plant ManagerAnchor Advanced Products Aug 1986 - Sep 1987Directed all functions for total operations including production, P&L, and sales support of manufacturing plant producing toothbrushes, surgical scrub brushes, and hospital identification bands. Twelve department manager reports. Three-shift operation with 400 employees and annual sales of $223 million. Left to return to Texas.
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Corporate Quality Assurance ManagerAnchor Advanced Products Aug 1985 - Aug 1986Led quality assurance programs at four manufacturing facilities located in Texas, Tennessee and Connecticut. Worked closely with Engineering and Product Development groups at company headquarters in Chicago. Worked closely with customers in establishing new manufacturing standards for new products.
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Assistant Plant ManagerAnchor Advanced Products Jun 1981 - Jul 1985Managed production, scheduling, shipping, and quality assurance functions for three-shift operation. Assisted in start-up of this plant from empty shell to 175-employee facility.
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Quality Assurance ManagerAnchor Advanced Products May 1979 - Jun 1981Organized initial Quality Assurance department for this three-shift operation. Modified and/or established procedures and specifications for most products manufactured at this facility. Reduced annual customer returns from more than $100,000 to less than $10,000.
Randy Markland Skills
Randy Markland Education Details
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Business Management -
University Of Tennessee - Architecture
Frequently Asked Questions about Randy Markland
What company does Randy Markland work for?
Randy Markland works for Source Advisors
What is Randy Markland's role at the current company?
Randy Markland's current role is Technical Writer-Content Compliance.
What is Randy Markland's email address?
Randy Markland's email address is ra****@****one.com
What is Randy Markland's direct phone number?
Randy Markland's direct phone number is 1-800-767*****
What schools did Randy Markland attend?
Randy Markland attended East Tennessee State University, University Of Tennessee - Architecture.
What skills is Randy Markland known for?
Randy Markland has skills like Leadership, Team Building, Customer Satisfaction, Management, Project Management, Strategy, Process Improvement, Data Center, Sales Operations, Team Management, Troubleshooting, Training.
Not the Randy Markland you were looking for?
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2sbcglobal.net, bechtel.com -
Randy Markland
Business Administration, Director Of Service, Vp Of Customer Experience, Director Of Customer SuccessOconomowoc, Wi -
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4gmail.com, gmail.com, gmail.com, ailife.com4 +161093XXXXX
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