Randy Moore Email & Phone Number

Florida, United States

Bal Harbour, Florida, United States

Bal Harbour, Florida

Manage two leased Gucci boutiques within Neiman Marcus. Partner and direct team in all selling and store operations. Work alongside team to coach, train and mentor them to deliver superior client experiences that are positive and memorable whilst in-line with company’s selling ceremony. Partner and direct team to nurture, build and maintain long lasting client relationships and retention while maximizing KPI expectations. Partner and hold team accountable to utilize company’s software, apps and marketing tools to track KPI’s and maximize clienteling efforts. The Clienteling Ambassador to implement clienteling strategies and practices with Client Advisors to successfully engage with clients to have repeat business and maximize sales results. Monitor, track and coach Secret Shop results and expectations. Actively partake in community fashion events to reinforce client engagement, enhance brand awareness and drive sales results. Write and administer monthly and annual reviews for all store associates. Host company’s top clients during trunk show events. Analyze to partner and coach each CA’s KPI’s to maintain or strengthen areas of opportunity. The Training Ambassador to train all Gucci associates on product knowledge, product wardrobing/styling, selling ceremonies and techniques. Host and train seasonal Gucci product knowledge to Neiman Marcus store associates based on product distribution. Collaborate with merchant team and regional directors to ensure product buy and assortments are in line with market trends, needs and team’s selling potential. The Visual Ambassador to maintain and upkeep the boutique’s presentation standards and periodic corporate visual directives. Maintain and direct the organization, efficiency and cleanliness of front and back of house in all areas of store operations.

Bal Harbour, Fl

Partner with Store Director of this flagship store to manage all selling activities and client interactions. Held the role as store’s Clienteling and Training Ambassador. Attend product knowledge and clienteling summits in NYC to train store on all company directives — Selling ceremony, product knowledge, product wardrobing/styling. Monitor, track and coach Secret Shop results and expectations. Ensure all client experiences are positive and memorable by Client Advisors. Partner, lead and track Client Advisors KPI’s to build and maintain client relationships and retention through company’s software, apps and marketing tools. Host morning and afternoon meetings to motivate store, recap business, continuously teach and practice selling ceremony, product knowledge, wardrobing/styling through role play and interactive games. Write and administer monthly and annual reviews to all Client Advisors. Partner and support over ten 1-2 million dollar Client Advisors to drive business.

Coral Gables, Fl

Luxury Handbags & Accessories: Aug 2015 - May 2016Neiman Marcus: The Man's Store: May 2016 - July 2016Assist Handbags Manager in all daily activities of driving sales through clienteling. Ensuring 100% of client contacts are made by Client Advisors through company's apps and selling tools. Planning and executing events with partnership of Marketing Manager. Supporting 5 Million Dollar Sellers. Ensure team is up-keeping presentation standards and inventory precautions and measures.Assist in managing the following wholesale handbags boutiques:ChanelFendiBottega VenetaBalenciagaGivenchyAssist in managing the following wholesale Men's Store boutiques:Tom FordErmenegildo ZegnaGiorgio ArmaniBrioni

Boca Raton, Florida

Driving division and Client Advisors sales through clienteling. Directing a luxury client experience that is seamless. Building relationships with community's top clients. Partnering with Marketing Team to drive Designer RTW sales through in-store and out- of-store events involving designer brands, community charities and top clients. Teaching, coaching and directing associates how to utilize clienteling tools to maximize results. Review associates' client books and strategize best approaches to maximize potential of both Client Advisors and clients. Support and lead a $1M and $2M books (Client Advisors). Orchestrating and hosting Vendor Trunk Shows and submitting orders. Submit Buy recommendations of all Designer RTW Brands for stores' location every season by style, color, size and quantities. Directing presentation and merchandising standards to be executed, up-kept and maintained. Directing front and back of house organization and cleanliness. Holding team accountable. Driving monthly corporate event and setting goals for team.Manage the following wholesale RTW boutiques:ChanelDolce & GabbanaAlexander McQueenCelineAlaiaRoberto CavalliEtroDries Van NotenArmani CollezioniEscadaDonna Karen

Aventura

Texas / Georgia / Forida

Handbags / Fashion Accessories / Trend Accessories Recruited, developed and retained retail talent for the company. Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales. Managed regional sales staff of 100+ members and 19 Department Managers. Trained new employees on company customer service policies and new staff. Recommended staff promotions, demotions and terminations when necessary. Trained staff to deliver outstanding customer service. Worked directly with corporate, regional, store and department managers to formulate and build store brand and gained market share. Worked directly and collaborated with various vendors and buyers to promote and educate managers and sales staff with product knowledge and offerings. Formulated and communicated weekly and monthly business recaps to Buyers and Corporate, Regional, Store and Department Managers. Contributed to merchandising ideas and business strategies at company summits that included overall customer centricity and satisfaction. Trained directly with two Executive Vice Presidents of Nordstrom to prevail the retail industry in delivering optimum customer service while driving sales and generating new store growth in the South region. Spearheaded Designer Sunglass Shops and Trend Accessories roll-out initiative, distribution and launch for U.S. South. Identified and recommended store and market distribution, negotiated in-store square footage space and budgets for specialty fixtures; collaborated with corporate and regional store-planning and visual merchandising managers and oversaw all shop remodel and installs