Worked with stakeholders and developed reports across a variety of platforms including SalesForce, Genesys, and various operational data sources.Built and managed dashboards in Tableau, SalesForce CRM Analytics, and .Net.Developed data transformation processes in SalesForce CRM Analytics and in Microsoft SSIS.Created and maintained a variety of complex SAS reports to support business analysis and operations.Responsible for creating Executive Metrics for important… Show more Worked with stakeholders and developed reports across a variety of platforms including SalesForce, Genesys, and various operational data sources.Built and managed dashboards in Tableau, SalesForce CRM Analytics, and .Net.Developed data transformation processes in SalesForce CRM Analytics and in Microsoft SSIS.Created and maintained a variety of complex SAS reports to support business analysis and operations.Responsible for creating Executive Metrics for important Customer Support indices.Added redundancy to the metric load processes to ensure higher availability of key metrics.Built and maintained database structures and stored procedures for customer support reporting processes. Show less

▪ Developed executive operational dashboard for Denton Municipal Electric reliability indices.▪ Retired a legacy reporting system for new interactive reports using SQL Server Reporting Services.▪ Developed crew application for logging work tickets to evaluate the efficiency of single-person crews.▪ Created meter management application for customer service to allow for remotely connecting and disconnecting meters.▪ Built audit application for remote meter connects and… Show more ▪ Developed executive operational dashboard for Denton Municipal Electric reliability indices.▪ Retired a legacy reporting system for new interactive reports using SQL Server Reporting Services.▪ Developed crew application for logging work tickets to evaluate the efficiency of single-person crews.▪ Created meter management application for customer service to allow for remotely connecting and disconnecting meters.▪ Built audit application for remote meter connects and disconnects.▪ Documented custom python workflow of integration from customer information system into Denton Municipal Electrics outage management system.▪ Created logical system architecture to assist with dependency mapping.▪ Customized system operations logging application in C#.▪ Developed contract management dashboard for contract management. ▪ Created mobile inspection application for Denton Municipal Electric assets.▪ Provides 24/7 on-call emergency support for critical applications and infrastructure. Show less

▪ Led large multi-year application development projects that relied on diverse teams and external partners.▪ Architect, administer, and manage the organization’s GIS Infrastructure to support strategic initiatives and SLA’s.▪ Deployed highly available ArcGIS Portal environment to save licensing cost and to allow broader dissemination of spatial analytics to the organization.▪ Led initiative to increase monitoring of software licenses and server resources to more effectively manage… Show more ▪ Led large multi-year application development projects that relied on diverse teams and external partners.▪ Architect, administer, and manage the organization’s GIS Infrastructure to support strategic initiatives and SLA’s.▪ Deployed highly available ArcGIS Portal environment to save licensing cost and to allow broader dissemination of spatial analytics to the organization.▪ Led initiative to increase monitoring of software licenses and server resources to more effectively manage cost.▪ Managed software upgrades, patches, and server refreshes.▪ Supported deployment and administration of FME Server environment.▪ Managed relationships with partners for the organization's needs including development, support, data creation/maintenance, and software licensing.▪ Led cross-functional team to review and select an ETL software suite to support Enterprise GIS initiatives.▪ Provided 24/7 on-call emergency support for critical applications and infrastructure. Show less

▪ Led GIS implementation of Phase II 9-1-1 working with local and state governments as well as wireless vendors to upgrade GIS data.▪ Evaluate software vendors and select Phase II compliant mapping software in all public safety answering points.▪ Coordinated a team of regional leaders on an initiative to select a vendor and procure aerial imagery.▪ Implemented solution to host aerial imagery viewing application and supported the desktop viewing application. ▪ Consolidated… Show more ▪ Led GIS implementation of Phase II 9-1-1 working with local and state governments as well as wireless vendors to upgrade GIS data.▪ Evaluate software vendors and select Phase II compliant mapping software in all public safety answering points.▪ Coordinated a team of regional leaders on an initiative to select a vendor and procure aerial imagery.▪ Implemented solution to host aerial imagery viewing application and supported the desktop viewing application. ▪ Consolidated addressing functions for the region to save cost, increase quality, and increase citizen’s services.▪ Engaged area stakeholders to create a Regional GIS Council to help steer the funds devoted to GIS.▪ Developed an offsite backup solution to host GIS applications and databases to minimize downtime for critical applications.▪ Hosted regional application suite to support government departments including Emergency Management, 911, COG Services, Elections, and Voting.▪ Initiated the creation of a GIS users group to coordinate GIS data creation and acquisitions. Show less

▪ Effectively communicated with store managers to provide excellent service and increase sales.▪ Ordered merchandise for stores taking into consideration displays, sales, weather, and inventory capacity.▪ Managed a team of two people and assisted with inventories and merchandising of 20 stores.▪ Worked with Regional Manager to make maximize sales and meet quarterly goals.

▪ Assembled furniture, bikes, and various other things as the store needed.▪ Licensed operator of: Fork Lift, Scissor Lift, and Electric Pallet Jack▪ Repair all returned bikes.▪ Managed bike inventory and pricing.▪ Assisted customers with any questions or concerns.