Randy Nowell Email & Phone Number

Riverside, CA, US

Los Angeles, California, US

• Spearheaded the launch and growth of a groundbreaking $2M+ Hypercar, achieving sold-out status for all 2024 production and initiating sales for 2025, thereby cementing Czinger Vehicles' position in the ultra-premium.
• Expanded the global dealer network across North America, Europe, the Middle East, and Japan, enhancing dealer relations and strategically increasing the order book through targeted marketing and brand strategies.
• Developed comprehensive vehicle sales and marketing programs, aftersales processes including vehicle warranty, parts supply, and dealer technician training, and analyzed market trends to determine cadence of ongoing.

Woking, Surrey, GB

• Led the Customer Experience and Aftersales team at McLaren Americas, directly reporting to thePresident, and orchestrated a strategic overhaul that elevated dealer satisfaction scores from 6 to8.8/10, as measured by.
• Spearheaded the development and implementation of new incentive programs, resulting in 10% annual growth and achievement of 101% and 103% of sales and profit targets in 2022 & 2023,respectively, by enhancing OEM and.
• Initiated and led the inaugural Americas Aftersales conference, securing 100% attendance from the dealer network, which facilitated the adoption of new digital tools and technologies, improving customer experience NPS.
• Achieved 101% and 103% to target in revenue and profit in 2022 & 2023.

Irvine, California, US

• In these progressive roles, I developed and implemented comprehensive, evolving strategy to continuously enhance customer experience, setting and attainment of sales targets, service and parts operations, and quality.
• Delivered new accessories GTM plan, reimagining business and increased accessory sales by 20% within the first year.
• Secured $500M+ in parts and accessories sales annually through analysis of trends and opportunities and development and deployment of new incentive programs.
• Established a new Dealer Advisory Council to facilitate strategic planning and implementation.
• Created an industry-leading mobility strategy, including a service loaner car program; enhanced car sales, customer satisfaction, dealer satisfaction, and dealer revenue while mitigating rental car warranty expenses.
• Championed the migration to digital service, including online scheduling, service drive tablets, digital reception process, service update videos, and text reminders; awarded "Most Improved Brand" in JD Power Customer

• I developed, launched, and operated this startup, multi-location auto sales, service, and tire business for the Arizona AAA affiliate, holding full P&L accountability of a multimillion-dollar budget.
• Exceeded first-year forecast after launching the business on time and under budget.
• Established operating policies and procedures, supply chain strategy, comprehensive marketing strategy, and growth and expansion plans.
• Hired, trained, led, and motivated high-performing management teams, sales teams, and technical teams.

• Directed the Fixed Operations for 5 locations representing 11 brands, ensuring customer satisfaction and progress toward financial goals.
• Skyrocketed parts and labor sales 300% within the first year and continued that trajectory YOY.
• Consistently led the market in CSI results, FRFT, and repair quality.