Randy Nowell Email & Phone Number

Riverside, Ca, Us

Los Angeles, California, Us

• Spearheaded the launch and growth of a groundbreaking $2M+ Hypercar, achieving sold-out status for all 2024 production and initiating sales for 2025, thereby cementing Czinger Vehicles' position in the ultra-premium market.• Expanded the global dealer network across North America, Europe, the Middle East, and Japan, enhancing dealer relations and strategically increasing the order book through targeted marketing and brand strategies.• Developed comprehensive vehicle sales and marketing programs, aftersales processes including vehicle warranty, parts supply, and dealer technician training, and analyzed market trends to determine cadence of ongoing sales and marketing initiatives.

Woking, Surrey, Gb

• Led the Customer Experience and Aftersales team at McLaren Americas, directly reporting to thePresident, and orchestrated a strategic overhaul that elevated dealer satisfaction scores from 6 to8.8/10, as measured by comprehensive dealer feedback, while achieving 100% employee retentionthrough fostering a culture of high performance and integrity.• Spearheaded the development and implementation of new incentive programs, resulting in 10% annual growth and achievement of 101% and 103% of sales and profit targets in 2022 & 2023,respectively, by enhancing OEM and dealer engagement.• Initiated and led the inaugural Americas Aftersales conference, securing 100% attendance from the dealer network, which facilitated the adoption of new digital tools and technologies, improving customer experience NPS from 5 to 6.7 through targeted training and standards compliance.• Achieved 101% and 103% to target in revenue and profit in 2022 & 2023.

Irvine, California, Us

In these progressive roles, I developed and implemented comprehensive, evolving strategy to continuously enhance customer experience, setting and attainment of sales targets, service and parts operations, and quality controls for a network of 550 retailer locations across the US.• Delivered new accessories GTM plan, reimagining business and increased accessory sales by 20% within the first year.• Secured $500M+ in parts and accessories sales annually through analysis of trends and opportunities and development and deployment of new incentive programs.• Established a new Dealer Advisory Council to facilitate strategic planning and implementation.• Created an industry-leading mobility strategy, including a service loaner car program; enhanced car sales, customer satisfaction, dealer satisfaction, and dealer revenue while mitigating rental car warranty expenses.• Championed the migration to digital service, including online scheduling, service drive tablets, digital reception process, service update videos, and text reminders; awarded "Most Improved Brand" in JD Power Customer

I developed, launched, and operated this startup, multi-location auto sales, service, and tire business for the Arizona AAA affiliate, holding full P&L accountability of a multimillion-dollar budget.• Exceeded first-year forecast after launching the business on time and under budget.• Established operating policies and procedures, supply chain strategy, comprehensive marketing strategy, and growth and expansion plans. • Hired, trained, led, and motivated high-performing management teams, sales teams, and technical teams.

Directed the Fixed Operations for 5 locations representing 11 brands, ensuring customer satisfaction and progress toward financial goals. • Skyrocketed parts and labor sales 300% within the first year and continued that trajectory YOY. • Consistently led the market in CSI results, FRFT, and repair quality.