Randy Ortiz Email & Phone Number

-Interpreted repair blueprints and translate repair information to customers-Arbitrated with insurance companies daily to achieve outcomes in the best interest of the customer.-Forecasted the needs of materials, labor, and costs for repairs-Identified pending accounts and collect based on project requirements-Communicated effectively based on the personal preferences of each customer-Maintained a strong understanding of current industry and manufacture practices-Worked closely with technicians to communicate their needs to insurance companies and bridge essential information to customers-Met monthly sales and customer satisfaction goals-Worked in a team setting to provide the best experience for our customers and maintain a family like work environment through relationships-Created and maintained the spirit of Omotenashi - creating a home for all clients through selfless service

Fort Worth, Texas, United States

-Created personal and unique customer experiences-Professional follow-up with current and future customers to generate leads-Managed, organized and followed up with all customer service concerns to provide solutions-Communicated service needs to the customer based upon the technician’s diagnosis-Created a continuous working knowledge on all manufacturer vehicles and updates-Worked in a team setting to provide the best experience for our customers and maintain a family like work environment through relationships-Created and maintain the spirit of Omotenashi - creating a home for all clients through selfless service

Southlake, Texas, United States

-Handle incoming advisor and client phone calls to provide operational expertise, share industry and organizational best practices, troubleshoot complex situations and resolve account issues in the best interest of the client-Partnered with advisors to provide clients with the best solutions to their unique situations-Interpret market details and educate clients, advisors and internal teams on the best practices-Assist clients with their financial accounts by placing trades, liquidating assets, account conversions, and problem solving

Cactus, Texas, United States

-Develop a company wide standard operating procedure for beef production facilities-Manage a group of 10-15 employees on a daily basis to meet production goals-Implement new safety practices based on areas of improvement identified during the internship-Create effective presentations to industry leaders to improve production processes-Maintain a record of daily production to precisely account for company expenses-Build relationships with employees to identify rooms of improvement for company practices

College Station, Texas, United States

•Contributed to raising over 12.6 million dollars for Texas A&M•Acquired the funds to distribute 15,506 Aggie Rings in 2018•Strengthened Aggie Traditions by raising funds to sponsor over 300 Aggie Musters worldwide in 2018