 Responsible for managing relationships with the company’s key clients  Responsible for developing account strategies, making presentations and ensuring customer satisfaction Establish deep relationships in all areas of a client organization - trading, operations and technology Work with Sales to identify additional opportunities for increasing volume and revenue from existing customer base Ensure the firm maximizes trading volume from existing customers Achieve defined targets of volume and adoption of new products Develop customized solutions for client trading, workflow and STP requirements Identify new product or functionality enhancements to address client needs

 Customer on-boarding and configuration of trading enablement  Collaborate with Prime Brokers for onboarding clients through the FXGO platform Gaining thorough knowledge of Bloomberg's FXGO Trading Platform and comfort in explaining usage to customers Taking ownership of, investigating and resolving trade issues, including rejects, system failures, and unique customer problems Establishing credibility and confidence in each customer interaction to ensure the highest level of customer service Close collaboration with Sales, Business Managers and R&D.

 Provide operational support for clients including fortune 500 financial institutions and hedge funds across North America, Europe and South America Monitor the live trading environment, investigate and resolve production issues including the review and confirmation of large trades due to market exposure  Work with system development leads to perform quality assurance testing prior to live environment releases to identify system effectiveness and business implications Manage reporting metrics, track incidents and identify urgent issues that can have associated P/L risk such as fed policy, rogue trading and price manipulations  Responsible for notifying as many as 40 FXall business groups and 2,000 clients or liquidity providers of any production trade issues that directly impact them Collaborate with relationship managers to set up and provide guidance on security permissions for external clients to access our trading platform

 Managed all operations during the FXCM merger with ODL in London, including setting operational policy, delivering training and infrastructure oversight for 200 employees Direct as many as 15 employees in the functional areas of the business supporting the European and Australian Markets  Travelled to our corporate offices in Dallas and Jerusalem to mentor and train newly promoted Team Leaders as well as identify and develop potential Team Leaders Determined department staffing requirements; interviewed, hired & trained new employees  Managed team functions including organizing work schedules as well as assigning specific job functions based on the markets they supported  Conducted investigations regarding client accounts including faulty trades and price fixing Instrumental in reconciling back office cash reports for client trades, deposits & withdrawals

 Promoted from Operations Specialist to Team Leader in just over 1 year  Utilized Excel to prepare comprehensive monthly profit and loss reports for FXCM’s partners and senior management  Developed bonus pool reports to determine bonus payouts for each Department Attended seminars, expositions and trade shows including the Las Vegas Expo to promote the company to potential clients; including fortune 500 financial institutions

 Prospected leads and developed clientele through extensive marketing, cold calling, regular communication, appointment setting and meetings  Responsible for selling insurance and other financial services based on client needs

 Set up and operated projector, video screens, computers and sound speakers inside the classrooms  Supervised other student employees during night shifts to address major equipment repairs or any possible problems Rendered technical assistance to faculty and students during classes to ensure quality